Registration Rep- .9 FTE - Sparta

Mayo Clinic • Sparta, WI

1d • $21 - $28

About The Position

The Registration Representative accurately checks in, admits, and registers incoming patients in a hospital or emergency department setting. Registrations may be completed in person, by phone, or virtually. The role verifies patient demographic and insurance information, identifies or creates appropriate accounts, obtains signatures and required consents, provides forms or letters, assists patients with self-registration, and collects indicated copayments or share of cost. The representative serves as an ambassador and may help patients with hospital presumptive eligibility or Medicaid applications.

For in-person registration, the representative must be able to walk to patient locations throughout the emergency department and/or hospital. The role follows patient-safety procedures, including positive patient identification protocols, and adheres to quality-assurance guidelines and productivity standards to support work-unit performance expectations.

Requirements

• High school diploma or GED.
• At least 2 years of relevant experience.
• Ability to read and communicate effectively.
• Basic computer and keyboarding skills.
• Intermediate mathematics competency.
• Good written and verbal communication skills.
• Knowledge of proper phone etiquette and phone-handling skills.
• Ability to interact professionally with individuals from diverse backgrounds.
• Ability to maintain working knowledge of systems and processes related to patient registration and scheduling activities.
• Ability to physically walk to patient locations throughout the emergency department and/or hospital for in-person registration.

Nice To Haves

• Prior desk, appointment, or secretarial experience.
• Working knowledge of scheduling systems and procedures.
• Experience using an Epic RC/EMR system.
• Healthcare Financial Management Association (HFMA) certification.

Responsibilities

• Accurately check in, admit, and register incoming patients in a hospital or emergency department setting, in person, by phone, or virtually.
• Verify patient demographic information and collect insurance data.
• Identify and/or create appropriate patient accounts.
• Obtain patient signatures and required consents, and provide required forms or letters.
• Act as an ambassador and assist patients with self-registration.
• Collect indicated copayments and/or share of cost.
• Follow positive patient identification protocols to ensure patient safety.
• Assist patients with hospital presumptive eligibility or Medicaid applications, as needed.
• Adhere to quality-assurance guidelines and established productivity standards.

Benefits

• Multiple medical plan options.
• Dental coverage through Delta Dental or a reimbursement account for flexible coverage.
• Affordable vision plan with a national network.
• HSA and FSA pre-tax savings options for eligible expenses.
• Competitive retirement package.
• Continuing education and advancement opportunities.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED