Registration Rep- .9 FTE - Sparta

Mayo Clinic • Sparta, WI

4h • $21 - $28

About The Position

The Registration Representative is responsible for accurately checking in, admitting, and registering incoming patients in hospital or emergency department settings. Registration may be performed in person, by phone, or virtually. The role includes verifying patient demographic information, collecting insurance data, identifying or creating appropriate accounts, obtaining patient signatures, providing required forms or letters, serving as an ambassador, assisting patients with self-registration, and collecting indicated copayments or share of cost. Representatives ensure patient safety by following positive patient identification protocols and obtaining appropriate consents. They may also assist patients with hospital presumptive eligibility or Medicaid applications.

In-person registration requires physically walking to patients throughout the emergency department and/or hospital. The role requires adherence to quality assurance guidelines and established productivity standards to support the work unit’s performance expectations.

Requirements

• High school diploma or GED.
• At least 2 years of relevant experience.
• Ability to read and communicate effectively.
• Basic computer and keyboarding skills.
• Intermediate mathematics competency.
• Good written and verbal communication skills.
• Knowledge of proper phone etiquette and phone handling skills.
• Ability to interact professionally with individuals from diverse backgrounds.
• Ability to maintain working knowledge of systems and processes related to patient registration and scheduling activities.

Nice To Haves

• Prior desk, appointment, or secretarial experience.
• Working knowledge of scheduling systems and procedures.
• Experience using an Epic RC/EMR system.
• Healthcare Financial Management Association (HFMA) certification.

Responsibilities

• Accurately check in, admit, and register incoming patients in hospital or emergency department settings, in person, by phone, or virtually.
• Verify patient demographic information and collect insurance data.
• Identify or create appropriate patient accounts.
• Obtain patient signatures and provide required forms or letters.
• Serve as an ambassador and assist patients with self-registration.
• Collect indicated copayments and/or share of cost.
• Use positive patient identification protocols and obtain appropriate consents to ensure patient safety.
• Assist patients with hospital presumptive eligibility or Medicaid applications when needed.
• Walk to patients throughout the emergency department and/or hospital for in-person registration.
• Follow quality assurance guidelines and established productivity standards.

Benefits

• Multiple medical plan options.
• Dental coverage through Delta Dental or a reimbursement account for flexible coverage.
• Affordable vision plan with a national network.
• HSA and FSAs for eligible expenses.
• Competitive retirement package.
• Competitive compensation.
• Comprehensive benefit plans.
• Continuing education and advancement opportunities.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED