Registration Representative

Lehigh Valley Health Network•Hazleton, PA

1d•Onsite

About The Position

Lehigh Valley Health Network (LVHN) is a nationally recognized, forward-thinking health network offering opportunities for exceptional healthcare experiences. LVHN has been ranked among the "Best Hospitals" by U.S. News & World Report for 23 consecutive years and is a Magnet(tm) Hospital, recognized for nursing excellence. Several LVHN hospitals have received an 'A' grade from The Leapfrog Group for patient safety. These recognitions highlight LVHN's commitment to teamwork, compassion, and technology in delivering the best possible healthcare.

Requirements

High School Diploma/GED
1 year Customer service experience
1 year Healthcare environment experience (e.g., hospital and/or physician office)
Computer and typing proficiency
Ability to combine compassion with strong professional skills
Ability to interact with a diverse customer base, including those seeking emergency services or treatment due to an accident or illness
Must successfully pass the required training in two attempts or less.

Nice To Haves

2 years registration/insurance verification in a health care setting
Knowledge of medical terminology
Bilingual

Responsibilities

Coordinates all aspects of patient registration, insurance verification, and scheduling for patients.
Conducts patient interviews by phone and in-person to establish an account, gather demographic, insurance, and clinical information for appropriate patient scheduling and optimal financial clearance.
Collects out-of-pocket fees and completes accurate registration.
Interviews patients using open-ended questions to obtain pertinent demographic and insurance information.
Engages patients throughout the registration process to create a welcoming and positive patient experience.
Determines and collects patient financial liability and creates estimates.
Refers patients to financial resources for assistance with financial counseling.
Interprets physician orders for appropriate testing or admission criteria.
Scans insurance cards, scripts, patient identification, and all pertinent documentation including regulatory forms.
Performs insurance eligibility verification and executes payor requirements.
Secures signatures for timely reimbursement and ensures consents are signed specific to the service being rendered.
Reviews daily schedule for complications affecting department flow and confers with colleagues and physicians to anticipate and resolve problems.
Maintains compliance with registration accuracy.