Registration & Records Officer (Temporary Part Time: July 2026 - December 2027)

Mohawk College • Hamilton, ON

3d • Onsite

About The Position

Reporting to the Manager of Registration and Convocation, the Registration & Records Officer is tasked with a range of responsibilities which include processing Verifications of Enrolment, managing Continuing Education registrations, facilitating student name changes, handling exemptions, and issuing transcripts. A key aspect of this role is the maintenance of strong and positive customer relationships. The incumbent is expected to address inquiries and concerns with promptness, courtesy, and the highest level of professionalism, ensuring that each interaction contributes to a positive experience for students. Given the nature of the duties, the position requires careful handling of confidential student records and sensitive information, ensuring compliance with relevant policies and maintaining the integrity of the data.

Requirements

• 2-year diploma or certificate in Office or Business Administration or equivalent combination of similar education and experience.
• A minimum of two years of practical experience, in an educational setting, supporting learners in preparing enrolment-related documentation.
• Demonstrated understanding of college and registrarial services.
• Experience supporting international learners.
• Experience with Microsoft Office suite.
• Demonstrated commitment and understanding of human rights, equity, diversity, inclusion, and accessibility.
• The ability to communicate and work effectively with diverse students, employees, and communities.

Nice To Haves

• Additional training related to Banner, FastSuite, MyMohawk, WaitWell.

Responsibilities

• Process and complete requests for transcripts, and verification of attendance.
• Utilize a variety of systems including Banner, FAST, Exemption Tool, MyCreds, My Academic Progress, etc.
• Work directly with agencies such as the Law Society to directly provide official transcripts to support accreditation or licensing for graduates.
• Be the main point of contact for transcripts received by and submitted to OCAS for applicants.
• Responsible for running mock fee assessments for students.
• Facilitate student name changes, and processes course exemptions.
• Supports manual registrations through dual credit, continuing education and other programs.
• Completes documentation in compliance with record-keeping requirements of the College, and external organizations as appropriate (e.g. the Ministry of Training, Colleges and Universities, provincial and federal government financial aid programs, etc.).
• Respond to inquiries from students and staff related to transcripts, verifications of attendance and letters of support.
• Provide detailed instructions on how to complete requests for these processes.
• Identifies opportunities to improve processes which includes communications to students, website information (corporate site as well as MyMohawk), etc.
• Support key activities such as open house, welcome week and convocation.
• Completes other assigned duties as required to support efficient campus or departmental operations.

Benefits

• Access to professional development opportunities.
• Option to enroll in Defined Benefit pension plan (CAAT) with contributions matched by Mohawk College.
• Discounted rate for full-service athletic facility and instructor-led classes.
• Opportunities to engage in wellness events and activities.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: Associate degree