Registration Processor

Carvana•Tempe, AZ

4d•$16 - $18•Onsite

About The Position

This is a full-time, hourly, in-office role based at our Tempe, AZ headquarters (typically 38–45 hours per week). The role includes potential holiday shifts, along with overtime opportunities based on business need. In this role, you will own the full journey of vehicle title and registration — from first document review to final transfer. You will be a key contact for customers, DMVs, lienholders, and internal partners, resolving complex title cases, processing registrations, and notarizing customer documents. This is a fast-paced, high-impact position where your work has a direct, visible effect on the customer experience every single day.

Requirements

1–2 years of work experience in an administrative, data entry, or customer-facing capacity, and a genuine passion for getting the details right
Ability to navigate multiple systems like a pro, learn new tools with ease, and troubleshoot effectively
High capacity for learning, can adapt quickly to rapid change, and make thoughtful, careful decisions that keep customers and cases moving in the right direction
Enjoy digging into casework — cross-referencing documents, catching discrepancies, and making sure every title transfer is clean and complete
Ability to obtain a Remote Online Notary (RON) certification and/or local Notary commission within 90 days. Some states may require additional certification — Carvana sponsors the entire process

Nice To Haves

Experience with vehicle titles, DMV processes, or government licensing preferred

Responsibilities

Review, process, and complete documentation required to transfer a vehicle title, ensuring all forms are accurate and compliant with state-specific regulations
Contact customers, DMVs, lienholders, and third parties to collect missing or corrected documents and resolve complex title discrepancies
Input, cross-reference, and retrieve data across multiple databases and tracking systems with a high degree of accuracy
Process, finalize, and mail customer registration packets, and interact with state and county government licensing departments through multiple communication channels
Serve as the voice of Carvana on inbound video calls to notarize customer documents and guide them through their vehicle ownership transition
Maintain detailed, up-to-date customer records and case notes to keep every handoff seamless
Partner with peers, vendors, and internal teams across the business to problem-solve in real time and keep cases moving
Exhibit strong written penmanship for title work and manage assigned caseloads from open to close
Jump in where needed — special projects, team support, and other duties as the business evolves
Other duties as assigned

Benefits

Tuition reimbursement for those pursuing a bachelor’s degree
Student loan repayment program
401(k) retirement plan with Carvana matching contributions
Overtime opportunities based on business need
Employee Stock Purchase Plan
Carvana Shares annual grant program
100% company-paid healthcare premiums for comprehensive medical coverage
Dental and vision benefits
Wellness programs focused on supporting your mental, physical, and financial health
Pet care savings program
Generous paid time off starting with 13 days in your first year, increasing to 20 days in year two and beyond
9 company-paid holidays, including your birthday