Registration Officer

Tyndale University•Toronto, ON

71d•CA$47,000 - CA$50,000•Onsite

About The Position

The Registration Officer is responsible for the smooth functioning of the day-to-day activities in the Office of the Registrar, ensuring proper coordination with other departments and outside organizations. This role involves working collaboratively with the Registrar and Assistant Registrar to deliver effective services for student success and improve retention.

Requirements

Undergraduate degree or equivalent experience in the relevant field
4-5 years of administrative experience
Administrative experience in a non-profit or educational institution
Experience with database and records management
Strong computer skills with proficiency in MS Office: Word, Excel, PowerPoint, Outlook, Internet.
Excellent administrative and organizational skills with the ability to multi-task and perform tasks in an accurate, efficient and timely manner
Strong written and verbal communication skills
Excellent customer service skills and interpersonal skills
Keen attention to detail
Strong analytical skills
Ability to work effectively in both a team-based and self-directed environment
Ability to adapt to change and work in a fast-paced environment
Conducts oneself with professionalism and tact
A keen desire to serve family, church, work and community.
A firm commitment to Tyndale’s mission, values, Statement of Faith and Community Standards Statement.

Nice To Haves

Experience as a supervisor

Responsibilities

Timely and accurate response to student inquiries related to course selection and registration.
Provide academic advising for students by being familiar with academic policies and procedures.
Maintain the Office of the Registrar’s website.
Coordinate and prepare mass communications with students.
Develop co-operative working relationships with other academic and service departments.
Review and respond to concerns of students, making decisions regarding resolution when possible or referring to the Assistant Registrar as appropriate.
Manage registration activities for international students and students in special programs.
Assist in transfer credits and advanced standing evaluations.
Assist with assignment extension, exam reschedule, change of program and letter of permission requests.
Assist in activities related to academic probation/suspension and advising for at-risk students.
Assist in the graduation application process.
Perform graduation audit.
Coordinate activities related to retention.
Assist in the production of transcripts.
Assist in the Convocation activities.
Provide project and administrative support required by the Registrar and the Assistant Registrar.
Act as the contact person with certain outside organizations (such as IRCC, Seneca Polytechnic, Lassman Studio).
Assist in the production of the Academic Calendar.