Registration Manager- System Patient Access

IU Health • Fishers, IN

5d • Onsite

About The Position

Our leaders shape strategic initiatives, develop passionate teams, and work to improve health outcomes. They advance our mission and exemplify excellence, compassion, teamwork and purpose in all that they do. Indiana University Health is seeking individuals who embody these values to join our Metro Hospital Patient Access leadership team in the role of RCS Manager. This position is responsible for leading Revenue Cycle operations for all assigned Revenue Cycle Services teams. Provides departmental administrative decision making, leadership, and strategic planning, including the efficient and productive use of personnel and other financial resources. Ensures high quality standardized work processes that result in consistent outcomes that compare favorably with relevant national benchmarks. The incumbent must possess strong subject matter expertise and leadership in order to support a diverse and complex operating environment and span of control.
The System Patient Access Manager provides leadership and operational oversight for Outpatient, Inpatient, and Emergency Department Registration, ensuring a seamless and compassionate access experience for every patient, every day. This is a fully onsite role at Fishers Hospital Monday-Friday day shift with availability to round to evenings and weekends required.
This leader is deeply committed to creating an exceptional patient experience by making registration processes easy, efficient, and patient-centered. They model a service mindset that prioritizes dignity, respect, and compassion in every interaction.
The ideal candidate is an inspiring and engaged leader who is passionate about patient access work and dedicated to supporting frontline teams. They actively coach, develop, and empower staff to perform at their best while fostering accountability and pride in the work.

Requirements

• Requires strong knowledge of business and reimbursement management.
• At least three years of experience with hospital or physician billing strongly preferred.
• Requires demonstrable knowledge of healthcare billing terminology concepts and processes.
• Requires the ability to plan and manage the utilization of resources.
• Requires a high level of interpersonal, problem-solving and analytical skills.
• Requires effective written and verbal communication skills in both individual and group settings.
• Requires the ability to organize and manage work to achieve performance expectations.
• Requires the ability to promote teamwork and develop team members.
• Requires ability to manage within the confines of a budget.
• Requires a passionate commitment to continuous performance improvement.

Nice To Haves

• An undergraduate degree preferred.
• At least three years of experience with hospital or physician billing strongly preferred.

Responsibilities

• Leading Revenue Cycle operations for all assigned Revenue Cycle Services teams.
• Providing departmental administrative decision making, leadership, and strategic planning.
• Ensuring efficient and productive use of personnel and financial resources.
• Ensuring high quality standardized work processes that result in consistent outcomes.
• Providing leadership and operational oversight for Outpatient, Inpatient, and Emergency Department Registration.
• Creating an exceptional patient experience by making registration processes easy, efficient, and patient-centered.
• Coaching, developing, and empowering staff to perform at their best.
• Fostering accountability and pride in the work.

Benefits

• Access to many diverse opportunities to learn and develop in meaningful ways that matter most to you, such as advanced clinical training, leadership development, promotion opportunities and cross training development.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree