Registration Manager- System Patient Access

Indiana University Health System • Fishers, IN

4d • Onsite

About The Position

Indiana University Health is seeking individuals who embody excellence, compassion, teamwork and purpose to join our Metro Hospital Patient Access leadership team in the role of RCS Manager. This position is responsible for leading Revenue Cycle operations for all assigned Revenue Cycle Services teams. Provides departmental administrative decision making, leadership, and strategic planning, including the efficient and productive use of personnel and other financial resources. Ensures high quality standardized work processes that result in consistent outcomes that compare favorably with relevant national benchmarks. The incumbent must possess strong subject matter expertise and leadership in order to support a diverse and complex operating environment and span of control. The System Patient Access Manager provides leadership and operational oversight for Outpatient, Inpatient, and Emergency Department Registration, ensuring a seamless and compassionate access experience for every patient, every day. This leader is deeply committed to creating an exceptional patient experience by making registration processes easy, efficient, and patient-centered. They model a service mindset that prioritizes dignity, respect, and compassion in every interaction. The ideal candidate is an inspiring and engaged leader who is passionate about patient access work and dedicated to supporting frontline teams. They actively coach, develop, and empower staff to perform at their best while fostering accountability and pride in the work.

Requirements

• Requires strong knowledge of business and reimbursement management.
• Requires demonstrable knowledge of healthcare billing terminology concepts and processes.
• Requires the ability to plan and manage the utilization of resources.
• Requires a high level of interpersonal, problem-solving and analytical skills.
• Requires effective written and verbal communication skills in both individual and group settings.
• Requires the ability to organize and manage work to achieve performance expectations.
• Requires the ability to promote teamwork and develop team members.
• Requires ability to manage within the confines of a budget.
• Requires a passionate commitment to continuous performance improvement.

Nice To Haves

• An undergraduate degree preferred.
• At least three years of experience with hospital or physician billing strongly preferred.

Responsibilities

• Leading Revenue Cycle operations for all assigned Revenue Cycle Services teams.
• Providing departmental administrative decision making, leadership, and strategic planning.
• Ensuring efficient and productive use of personnel and other financial resources.
• Ensuring high quality standardized work processes that result in consistent outcomes.
• Providing leadership and operational oversight for Outpatient, Inpatient, and Emergency Department Registration.
• Ensuring a seamless and compassionate access experience for every patient, every day.
• Creating an exceptional patient experience by making registration processes easy, efficient, and patient-centered.
• Modeling a service mindset that prioritizes dignity, respect, and compassion in every interaction.
• Coaching, developing, and empowering staff to perform at their best.
• Fostering accountability and pride in the work.

Benefits

• IU Health leaders play a crucial role in advancing the mission of our organization and inspiring teams to make a meaningful difference in the lives of patients.
• IU Health is the largest health system in Indiana with nearly 40,000 team members, 15 hospitals and $8.64 billion in operating revenue.
• The system’s programs in cancer, cardiovascular, neuroscience, orthopedics, pediatrics and transplants have received national recognition for quality patient care.
• IU Health, in partnership with the Indiana University School of Medicine, bring together highly skilled physicians, researchers, and educators into close collaboration to provide world-class care for children and adults and improve the health of patients and communities across Indiana.
• Indiana University Health is dedicated to a fair hiring process and is committed to equal opportunity and nondiscrimination for all individuals, regardless of age, color, disability, ethnicity, marital status, national origin, race, religion, gender identity, expression, sexual orientation, or veteran status.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager