Registration Inquiries Officer

CIRO / OCRI • Montreal, QC

1d • Hybrid

About The Position

As a self-regulatory organization, the Canadian Investment Regulatory Organization (CIRO) is committed to setting high regulatory standards for the investment industry, safeguarding investors, and supporting the integrity of Canada’s capital markets. CIRO is the national self-regulatory organization that oversees all investment dealers, mutual fund dealers and trading activity on Canada’s debt and equity marketplaces. The Registration Inquiries Officer is a key member of the Registration team, responsible for responding to inquiries related to registration requirements, processes, and regulatory obligations.

Requirements

• Minimum 2 years' relevant experience where analysis and synthesis capacity were acquired
• Strong customer service skills, with an ability to remain patient and helpful under pressure
• Good analytical and problem-solving skills
• Good file management and organizational skills
• Strong attention to detail
• Strong written and verbal communication skills in both English and French
• Good task management skills
• Ability to work independently, as well as collaboratively with other people and departments
• Proficient with a variety of computer software, and an ability to easily learn the use of new software/programs

Nice To Haves

• Post-Secondary education (University Degree or College Diploma)
• Financial industry experience, such as in registration at a dealer member, another self-regulatory organization or securities commission
• Proficient on the National Registration Database (NRD)

Responsibilities

• Responds to inquiries from individuals and firms regarding registration requirements, processes, timelines, and regulatory obligations.
• Analyzes, interprets and explains registration regulatory requirements in accessible language to support inquirer understanding.
• Delivers responses in accordance with internal quality, consistency, and service‑level standards through email, phone, and online communication channels.
• Tracks responses and ensures consistency and completeness of information.
• Works closely with Registration, Compliance, Policy, and Legal teams when inquiries require cross‑departmental input.
• Escalates inquiries that require specialized analysis or decision-making according to established procedures.

Benefits

• Competitive base salary in alignment with market
• Performance based bonus
• Employer paid Health Benefits and Spending Account that offer flexibility to meet your individual or family needs as of day one
• Defined Contribution Pension Plan with company matching that starts on your first day of employment
• Paid flex days and sick days
• Vacation days
• Maternity Leave Of Absence/Paternity Leave Of Absence top up
• Paid continuous learning and continuing development including designations

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree