Registration Coordinator
OneOncology•Nashville, TN
•Hybrid
About The Position
The Registration Coordinator position provides medical office support including check-in and some check out functions. Manage the reception of patients within the office and by telephone. Obtains patient insurance and demographic information, collects co-pays, payments, and schedules internal appointments, etc.
Requirements
- High school graduate or equivalent with GED
- 2 years of previous professional office experience and/or customer service experience preferred
- Strong computer skills including Windows file management and MS Office, and e-mail experience
- Good verbal, listening, and written communication skills
- Ability to work productively and effectively in a fast-paced environment
- Strong organizational skills and attention to detail
- Excellent customer service skills
Responsibilities
- Answers the telephones and greets patients in a courteous, efficient manner. Routes calls/messages to appropriate discipline/department
- Follows policy and procedures outlined by management to ensure standardization of processes across all clinics
- Conducts patient check-in, following policy and procedures
- Properly tracks patients in EHR for next location and ensures patients are not missed
- Obtains pre-patient registration, demographic and insurance information and enters appropriately into Patient Management System (PM) or Electronic Health Record (EHR). Including all paper/electronic documents
- Verify and update patient demographics
- Scan documents into Electronic Health Record
- Collect patient photographs, scan insurance cards (and notify insurance auth coordinators), and documents/obtains signatures on necessary forms as needed
- Ensures eligible patients have proper distress screening
- Collects co-payments and/or payments at time of service and manages end of day procedure to include daily deposit, petty cash reconciliation, and sign in sheets
- Ensures canceled/no show and missed appointments are followed up and properly documented
- Schedules internal patient appointments and makes walk-in appointments, i.e. Nurse triage, sample drop off, etc.
- Communicates information regarding Patient Engagement Portal and assists with registration process, to include sending invites
- Runs and works daily reports, such as cancel/no show, missing employer, etc.
- Demonstrates excellent customer service. Responds promptly to patient, physician, manager, clinic, and other department requests
- Communicates to other staff members using Instant Messaging System
- Scans documents into Electronic Health Record
- Other duties as assigned
- Ability to travel/float to other clinics for business needs
- Maintain and ensure confidentiality of patient information
- Adheres to all Tennessee Oncology policies and procedures
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
