Registration/Biller- Occupational Health

Scotland Health Care System in Laurinburg, North Carolina•Laurinburg, NC

19h•Onsite

About The Position

Scotland Memorial Hospital - Occupational Health is seeking a Registration/Biller to join their team. This is a full-time position on the 1st shift. The role involves opening the center, greeting patients, managing phone calls and appointments, maintaining the cleanliness of the waiting areas, handling bank deposits and cash collections, securing the department at the end of the day, assisting with administrative tasks, managing office supply inventory, explaining patient delays, scanning documents, and performing other clerical duties as needed. Scotland Health Care System is a community-owned, not-for-profit organization founded in 1946, dedicated to delivering safe, high-quality, compassionate, and sustainable healthcare. They offer a full spectrum of services and foster a culture of caring for both patients and employees.

Requirements

Ability to greet patients cheerfully and by name.
Ability to receive and screen telephone calls courteously.
Ability to schedule patient appointments and follow up on missed appointments.
Ability to maintain cleanliness of waiting room, bathrooms, and foyer.
Ability to make bank deposits and manage cash for daily transactions.
Ability to collect self-pay monies from patients.
Ability to secure the department at the end of the day.
Ability to assist with administrative responsibilities.
Ability to distribute office mail.
Ability to provide minimal supervision of volunteers.
Ability to close cash batches and make bank deposits.
Ability to make referral appointments and provide necessary information.
Ability to maintain office supply inventory and log supplies.
Ability to keep cash drawer balanced and report discrepancies.
Ability to explain delays to patients.
Ability to scan lab results and patient notes.
Ability to maintain an effective patient survey process.
Ability to perform other clerical duties.

Responsibilities

Opens the center and greets all patients, representatives of patients, and visitors cheerfully and by name (if possible) upon their arrival at the office.
Receives and screens all telephone calls coming into the clinic courteously, identifying self by name, and immediately directs the call to the proper person or takes a message if the person is busy. Answers the phone by the third ring.
Schedules all patient appointments and follows up on missed appointments.
Keeps waiting room, bathrooms, and foyer neat, with daily checks prior to opening in the morning and after lunch.
Makes bank deposits bi-weekly (Tues. and Fri.) and keeps sufficient cash in the office for daily transactions.
Collects all self-pay monies from patients for services rendered at the end of each visit.
Assists in securing the department at the end of the day, ensuring that all doors and glass windows are locked and lights/office equipment are turned off.
Assists the PA/Medical Provider and/or nurse with administrative responsibilities as instructed.
Distributes office mail.
Explains tasks and provides minimal supervision of volunteers.
Closes total cash batch by 5:00pm and makes the bank deposit to equal the amount of monies collected that day.
Makes referral appointments for patients as directed, providing the patient with all pertinent information needed regarding the referral.
Keeps the office supply inventory, surveying the inventory weekly and ordering supplies as warranted. Keeps a log of supplies received or back-ordered.
Keeps the cash drawer balanced, checking the total daily before and after the day's transactions. Notifies the coordinator immediately if a discrepancy is found.
Explains to patients delays, reasons for such delays, and approximate time that delay shall last before they are seen.
Scans lab results and patient notes received from outside sources daily, ensuring that the PA/FNP/MD has reviewed, initialed, and dated them.
Maintains an effective patient survey process.
Performs other clerical duties as needed.