Registration Associate – St. Peter's Hospital - Part Time – Rotating Shift
About The Position
St. Peter's Health Partners is seeking an individual to assist with clerical duties associated with keeping the department running smoothly. This role, titled Representative I - Patient Access, provides patient-focused customer service. The responsibilities include performing outpatient and/or inpatient registration and insurance verification functions, collecting patient financial liability payments, and ensuring patients meet financial requirements such as Medicare medical necessity, payer pre-certifications, and referrals. The role also involves providing general information to hospital users, patients, families, and physician offices. The position requires a two-week training period from Monday to Friday, 8:00 AM to 4:30 PM.
Requirements
- High school diploma or equivalent.
- Minimum one (1) year customer service experience.
- HFMA CRCR or NAHAM CHAA required within one (1) year of hire.
Nice To Haves
- Patient Access experience preferred.
- Medical terminology required.
- Knowledge of diagnostic & procedural coding.
- Insurance verification with the ability to explain benefits, secure necessary authorizations.
Responsibilities
- Provides patient-focused customer service.
- Performs outpatient and/or inpatient registration and insurance verification functions.
- Collects patient financial liability payments.
- Ensures that patients meet financial requirements including Medicare medical necessity, payer pre-certifications & referrals.
- Provides general information to hospital users, patients, families & physician offices.
- Researches, collects & analyzes information.
- Identifies opportunities, develops solutions, & leads through resolution.
- Collaborates on performance improvement activities as indicated by outcomes in program efficiency & patient experience.
- Responsible for distribution of analytical reports.
- Utilizes multiple system applications to perform analysis, create reports & develop educational materials.
- Incorporates basic knowledge of Trinity Health policies, practices & processes to ensure quality, confidentiality & safety are prioritized.
- Demonstrates knowledge of departmental processes & procedures & ability to readily acquire new knowledge.
- Researches & compiles information to support ad-hoc operational projects & initiatives.
- Synthesizes & analyzes data & provides detailed summaries including graphical data presentations illustrating trends & recommending practical options or solutions while considering the impact on business strategy & supporting leadership decision making.
- Leverages program & operational data & measurements to define & demonstrate progress, ROI & impacts.
- Maintains a working knowledge of applicable federal, state & local laws / regulations, Trinity Health Integrity & Compliance Program & Code of Conduct, as well as other policies, procedures & guidelines in order to ensure adherence in a manner that reflects honest, ethical & professional behavior & safe work practices.
Benefits
- Equal Opportunity Employer.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
