Registration Associate - Part Time (Bilingual Preferred)

Children's Healthcare of Atlanta•Chamblee, GA

About The Position

The Registration Associate communicates with patients, families, physicians, clinical staff, and insurance companies to collect information and verify insurance coverage, supporting quality patient care and payment of hospital accounts. The role also works with the Appeals department to help overturn claim denials and provides registration, clerical, and billing support, including scheduling, chart creation, charge entry, scanning, and point-of-service collections. The position interviews patients and families to collect accurate demographic and financial information, enters registration and billing data, verifies coverage and authorizations, explains financial requirements, and collects payments when required. It supports clean claims and timely account payment, maintains medical records and confidentiality, coordinates appointments and patient communications, and may assist with daily office operations and team development. Some duties vary by clinic setting and may include prescreening orders or coordinating court-related case materials, subpoenas, and billing.

Requirements

One year of experience in healthcare or related clerical, accounting, or customer service work; a bachelor's degree or equivalent education may be considered in lieu of experience.
High school diploma or equivalent.
Understanding of and familiarity with medical terminology.
Basic knowledge of Microsoft Windows and Word.
Strong verbal and written communication skills.
Demonstrated arithmetic and mathematical problem-solving skills.
Excellent customer service skills.
Ability to multitask and work a flexible schedule, including nights, weekends, and holidays.
Ability to travel as needed to support multiple locations or departments.
Ability to provide a high level of customer service while covering any location.

Nice To Haves

College degree.
One year of experience in registration.
Certified Patient Account Representative (CPAR) or Certified Healthcare Access Associate (CHAA).
Experience using patient registration systems, insurance verification systems, and/or Medicaid portals.
Bilingual.

Responsibilities

Communicate with patients, families, physicians, clinical staff, and insurance companies to obtain information and verify insurance.
Interview patients and families to collect complete demographic and financial information and ensure required forms and questionnaires are completed.
Enter data for registration, billing, patient tracking, charge capture, and reconciliation efficiently.
Verify insurance coverage and validate authorizations when applicable.
Explain financial requirements and collect or post deposits and deductible amounts as required.
Capture accurate, compliant data to support clean claims and help prevent denials and delayed payments.
Keep patients and families informed about procedures and delays, answer questions, relay messages, and escalate immediate needs to appropriate leaders or clinical staff.
Communicate wait times by updating schedulers and patient information tools.
Maintain medical records and patient confidentiality, including creating charts, filing paperwork, and communicating with providers by mail or fax as needed.
Provide release of medical information as required.
Assist with administrative operations, including opening and closing procedures, front-office supplies, and mail distribution.
Schedule appointments and resolve referral or scheduling discrepancies with physician offices.
Coordinate scheduling for procedures, provider visits, and resources.
Attend department meetings and participate in committees or multidisciplinary quality and service improvement teams as applicable.
Support teammates with complex tasks, provide on-the-job training, and contribute to staff workflow and development.
Prescreen new-patient orders for completeness and appointment appropriateness in clinic settings.
In applicable clinic settings, prepare case review materials for court and coordinate subpoenas and related expert-testimony billing.