Registration Assistant

CPSO•Toronto, ON

4h•Hybrid

About The Position

The Registration Assistant plays a key role in supporting the efficient processing and management of registration- and membership-related activities. This position ensures applications, documents, inquiries, and service requests are handled accurately and within established internal benchmarks, contributing directly to organizational KPIs and service standards.

Requirements

Strong organizational skills and high attention to detail.
Ability to manage multiple tasks and self-prioritize workload in a high-volume environment.
Experience with administrative processes, document verification, and customer service.
Proficiency with Microsoft Outlook and cloud-based document systems (e.g., SharePoint).
Employees must reside in Ontario and can attend the College office as required.
Proof of COVID-19 vaccination required (minimum two doses).

Nice To Haves

Knowledge of regulatory bodies or registration processes is an asset

Responsibilities

Distribute applications throughout the day to ensure timely review by appropriate teams.
Validate application types for training appointments or licensure eligibility in Ontario.
Action physician training appointments, including new entries and modifications.
Notify internal stakeholders when additional review or follow-up is required.
Audit Medicine Professional Corporation applications for accuracy.
Manage incoming documentation via Outlook inboxes and SharePoint folders.
Verify documents are received from appropriate third-party sources.
Upload documents to the correct applicant profile within a two-day benchmark.
Ensure consistent document naming conventions and accurate email categorization.
Triage and respond to inbound portal messages in accordance with response-time KPIs.
Manage and action service requests related to membership (e.g., document copies, resignations, name changes).
Provide guidance and technical support to physicians navigating the portal.
Respond to phone inquiries from physicians and external stakeholders.
Make courtesy calls during annual renewal periods regarding outstanding requirements.
Handle sensitive or difficult conversations professionally, escalating when appropriate.
Create and monitor cases within physician profiles.
Support coordinators by gathering reports and documentation.
Conduct audits to ensure cases are completed and closed in a timely manner.