Make an Impact as a Registration Assistant

Greater Philadelphia Health Action•Philadelphia, PA

27d•Onsite

About The Position

Greater Philadelphia Health Action is one of the largest Behavioral Health providers in the Philadelphia area and is presently seeking full-time Registration Assistants throughout the GPHA Network. The position will perform clerical duties to meet the clerical needs of the entire staff and perform a variety of duties related to the maintenance and supply of office equipment and materials. The role also involves performing reception and registration duties in an efficient manner in accordance with established procedures and as directed by his/her supervisor. The Registration Assistant will promote GPHA’s vision and mission to staff, patients and the public at large, and maintain confidentiality regarding patient/client and employee information.

Requirements

High School diploma or equivalent
Minimum of two years’ experience in a health care setting and/or combination of certificates relative to the Registration Assistant/Front Desk position.
Excellent typing and telephone skills required.
Must possess an ability to interact with people empathetically and effectively to obtain necessary information.
Knowledge of CBW/Managed Care practices preferred.
Bi-lingual desired.
Should have a fundamental knowledge of patient/provider scheduling modules.
Must be able to interact with alcohol, substance abuse, and HIV + clients in a cordial and positive manner.
Working knowledge of word processing software applications utilized in an office environment is necessary.

Responsibilities

Gather patient information and schedule patient appointments.
Enter and/or verify patient demographic and insurance information.
Answer telephone calls and accurately record messages.
Respond to patient questions or refer them to appropriate staff.
Conduct a review and reminder call process prior to appointments to ensure patient attendance, and reschedule patients who have missed appointments.
Register patients on day of appointment and complete initial consent packets as needed.
Greet clients, guests and visitors and notify appropriate staff of their arrival.
Distribute incoming correspondence and ensure outgoing correspondence is appropriately routed.
Order office materials and supplies.
Maintain a neat, clean and professional work area.
Must dress in a professional manner, according to established guidelines.
Other duties as assigned.