Registration and Events Officer

Nottingham City Council • Nottingham, NH

10d • £29,542 - £32,046 • Onsite

About The Position

This is a 12-month fixed-term, part-time (3 days per week) position. The role requires highly motivated and professional applicants with excellent customer service experience, strong administration, numeracy, and IT skills. The successful candidate must be a quick learner, able to work with a high level of accuracy and commitment, and be flexible and adaptable. The role involves registering births and deaths, notices of marriages and civil partnerships by appointment, administration work, and conducting or registering marriages and civil partnerships. While the majority of the role is within Registration Services, there will be occasions where the post holder may be asked to work with colleagues alongside events organizers at the Council House. Applicants will be expected to learn various working systems, be highly accurate in spelling and numeracy, comprehend legislative regulations, and have the confidence to work alone with customers. When working on events or ceremonies, hours will be flexible depending on the event, but all persons will be on a 24-hour, 7-day contract and expected to work Monday to Wednesday as well as weekends on a rota basis (usually once a month with time off given in lieu). The role is based at the Council House but requires travel to licensed sites within Nottingham City boundaries, with transport provided. Ceremonies and Events form less than 5% of the working week.

Requirements

• Excellent levels of customer service experience
• Strong administration skills
• Strong numeracy skills
• Strong IT skills (excellent keyboard & typing skills, ability to learn new systems and use accurately)
• Ability to spell accurately and clearly
• Proven experience in being organised at work and meeting deadlines
• Flexibility, resilience and willingness for personal and professional development
• Proven experience of understanding and applying complex regulations and procedures
• Ability to work on own initiative, and rely on judgement when working alone or out of hours
• Ability to speak fluent English (essential requirement)
• A DBS enhanced check for a regulated activity is required

Nice To Haves

• Strong communication and interpersonal skills, with the ability to communicate effectively with a wide range of customers and understand issues from the customer’s perspective.

Responsibilities

• Registering Births and Deaths
• Registering Notices of Marriages and Civil Partnerships by appointment
• Performing administration work
• Conducting or registering marriages and civil partnerships
• Working with colleagues alongside events organizers at the Council House on occasion
• Participating in the on-call rota

Benefits

• Competitive pay
• Great leave entitlement
• Access to a generous pension scheme
• 26 days annual leave (rising to 33 days after 5 years’ service) + bank holidays with the ability to buy additional leave annually
• Access to a generous, defined benefit pension scheme offering 17.9%
• Smart Working – to support your work life balance
• Health and wellbeing benefits including access to our Employee Assistance Programme
• Discounted membership at selected local sports and fitness centres, cinema, shopping and much more!

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: No Education Listed