Registrar Orthopedic Institute

Corewell Health • Royal Oak, MI

3d • Onsite

About The Position

The Registrar will support the Orthopedic Institute in Royal Oak. The Registrar will schedule, cancel, and reschedule patients for over 30 providers and 7 sub-specialties within Orthopedics. This role is crucial for ensuring a smooth and timely registration/admission process by obtaining accurate patient data, collecting payments, performing initial financial screenings, and providing excellent customer service and patient wayfinding.

Requirements

• High School Diploma or equivalent
• 1 year of relevant experience in a customer service role or healthcare industry
• Must be 18 years of age, as required to co-sign legal documents (hospital consent forms, etc).
• Proficient in medical terminology
• Proficient typing requirements (30 words/min)

Nice To Haves

• Proficiency in Windows, Excel, Word, Outlook, EPIC, Electronic Eligibility System
• Experience with various websites for third-party payers for verification

Responsibilities

• Greet customers promptly with a warm and friendly reception.
• Direct patients to the appropriate setting, explaining and apologizing for any delays.
• Maintain professionalism and diplomacy at all times.
• Register patients for each visit type and admit type and area of service via EPIC (Electronic Medical Record- EMR).
• Collect and document all required demographic and financial information.
• Accurately and efficiently perform registration and financial functions, including thorough interviewing, registering patients in the appropriate status, and ensuring accurate documentation.
• Scrutinize patient insurance(s), identify the correct insurance plan, select appropriately from EPIC, and document the correct insurance order.
• Apply recurring visit processing according to protocol.
• Facilitate the use of electronic registration tools where available (Kiosks, etc.).
• Verify patient information with third-party payers.
• Collect insurance referrals and document on EPIC.
• Communicate with patients and physician/office regarding authorization/referral requirements.
• Obtain financial responsibility forms or completed electronic forms with patients as necessary.
• Review/obtain/witness hospital consent forms, and Notice of Privacy Practices with patient/family.
• Screen outpatient visits for medical necessity.
• Provide cost estimates.
• Collect and document Advance Directive information, educating and providing information as necessary.
• Collect and document Medicare Questionnaire, issue Medicare Inpatient Letter & Medicare Off-site Notifications as required by Government mandates.
• Scan appropriate documents.
• Manage all responsibilities within Compliance guidelines.
• Screen all self-pay & out-of-network patients using EPIC tools.
• Provide information for follow-up and referral to the Financial Advisor as appropriate.
• Initiate payment plans and obtain payment.
• Inform and explain to patients/families all applicable government and private funding programs and other cash payment plans or discounts.
• Incorporate POS (point of service) collection processes into daily functions.
• Issue receipts and complete cash balance sheets in specified areas where appropriate.
• Utilize audits and controls to manage cash accurately and safely.
• Transcribe written physician orders, communicating with physician/office staff as necessary to clarify.
• Determine & document ICD-10 codes.
• Perform medical necessity check and issue ABN as appropriate for Medicare primary outpatients.
• Affix wristbands to patients, prepare patient charts.
• Manage/prepare miscellaneous reports, schedules, and paperwork.
• Maintain inventory of supplies.
• Facilitate scheduling in identified areas for ancillary testing.
• Mark duplicates Medical Records for merge: identify potential duplicate records to determine that the past and current records are truly the same.
• Utilize all system resources and contact patient if necessary.
• Act as a preceptor to a newer staff member.
• Maintain or exceed department-specific individual productivity standards, collection targets, and quality audit scores.
• Provide excellent service to clinical and downstream departments and physicians.
• Contribute to process improvement activities to support efficient patient and process flow.
• Perform clerical duties including typing, filing, mailing, calling patients, copying, faxing, receiving payments and funding applications.
• Maintain or exceed the Corewell Health Customer Service Standards: Service, Ownership, Attitude, and Respect.
• Provide every customer with a seamless, flawless Corewell Health experience.
• Remain compliant with regular TB testing & Flu vaccination per Hospital requirements.

Benefits

• Comprehensive benefits package to meet financial, health, and work/life balance goals.
• On-demand pay program powered by Payactiv
• Discounts directory with deals on restaurants, phone plans, spas, and more!
• Optional identity theft protection, home and auto insurance, pet insurance
• Traditional and Roth retirement options with service contribution and match savings

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED