Registrar - FT Days

Community Health Systems•Carlsbad, NM

2d•Onsite

About The Position

The Registrar supports patient care at Carlsbad Medical Center by accurately capturing and verifying demographic and insurance information through in-person and telephone interactions. The role helps ensure a seamless registration process by scheduling procedures, securing required authorizations, and maintaining complete, organized patient records while providing exceptional customer service. This is a full-time day-shift position. The schedule is to be determined based on department needs, and the Registrar rotates weekends and holidays.

Requirements

0–2 years of experience in a healthcare setting, including patient registration, medical office scheduling, or front desk/admissions.
Knowledge of insurance verification and basic medical terminology.
Ability to maintain accuracy and attention to detail in a fast-paced environment.
Familiarity with electronic health record (EHR) systems and registration software.
Ability to handle sensitive and confidential information appropriately.
Effective interpersonal skills for working with patients, families, and healthcare teams.

Nice To Haves

Post-secondary education or training in medical office administration or healthcare administration.
0–2 years of experience in a customer service role.

Responsibilities

Assist patients and their families with questions and provide courteous, timely service.
Regulate schedules based on procedure requirements, physician availability, and staffing needs.
Schedule procedures and pre-register scheduled patients by obtaining accurate demographic information.
Verify insurance eligibility, capture accurate health insurance details, and secure required authorizations and verifications.
Collect and record patient financial responsibility estimates as applicable.
Communicate operative reports daily to appropriate physician offices.
Compile and organize registration documentation to complete patient medical records.
Collect applicable patient co-pays or deductibles and inform patients of financial obligations.
Help patients understand insurance requirements and resolve insurance-related questions.
Document when a patient cannot sign consent authorization forms or when a family member signs, and obtain nursing sign-off when the patient is unable to sign.
Place an armband on each patient before the patient leaves the department.
Answer and return phone calls professionally and courteously.
Perform other duties as assigned.
Maintain regular and reliable attendance and comply with policies and standards.