Registrar (Flint Hills) - Patient Access - FT - Day

Stormont Vail Health•Junction City, KS

1d•Onsite

About The Position

Registration staff greet patients and visitors to Stormont Vail and create a friendly, welcoming atmosphere. The Registrar collects necessary patient and visit information courteously, completes clerical and reception duties with a focus on customer needs, and carries out process workflows and financial discussions efficiently while following organizational and regulatory standards. This is a patient-facing, on-site position with no supervisory or budget responsibilities. The role is full time, 40 hours per week, on the first (day) shift. Registration staff also maintain patient confidentiality and comply with Stormont Vail policies, standards, and mandatory training.

Requirements

High school diploma or GED.
At least 1 year of customer service experience.
Ability to learn and understand basic medical terminology used in the department is preferred.
Knowledge of patient rights, HIPAA, and Medicare Secondary Payer guidelines is preferred.
Ability to identify problems, review relevant information, develop and evaluate options, and implement solutions is preferred.

Nice To Haves

Associate's degree.
Experience in a healthcare setting.
Knowledge of patient rights, HIPAA, and Medicare Secondary Payer guidelines.
Ability to identify problems, review relevant information, develop and evaluate options, and implement solutions.
Ability to learn and understand basic medical terminology used in the department.

Responsibilities

Provide excellent customer service to patients, visitors, and other guests.
Register patients promptly, collect demographic, insurance, and visit information, obtain document signatures, and schedule follow-up appointments when applicable.
Complete check-in and admission functions according to the service area.
Conduct financial discussions, provide patient estimates, and collect payments.
Validate patient identity and apply patient safety armbands.
Assist patients with state-required documentation and database entry based on the service area.
Answer department calls, respond to questions, or transfer callers to the appropriate area.
Provide and explain required handouts as appropriate.
Complete basic real-time insurance eligibility validation.
Perform department-specific clerical and office duties, such as FMLA paperwork, preparing charts for providers, and patient questionnaires.
Update provider schedules as needed based on the department.
Assist with referrals when needed based on the department.
Follow Stormont Vail's confidentiality policy and maintain the confidentiality of patients, co-workers, and volunteers.
Comply with Stormont Vail policies, standards, mandatory training, and requirements.
Perform other duties as assigned.