Registrar Temp Records Assistant-961800

ETSU•Johnson City, TN

17h•Onsite

About The Position

The ETSU Office of the Registrar invites applications for a Temporary Records Assistant. This temporary hourly position provides clerical and customer service support for the Records area of the Registrar's Office. This position has the potential to transition into a permanent position based on departmental needs and available funding. The position will assist with daily office operations, respond to routine inquiries from students, faculty, and staff, and provide support with processing and maintaining student records and documents.

Requirements

Attention to detail
Professionalism
Excellent customer service
Ability to maintain the confidentiality of student information in accordance with FERPA
Knowledge of general office practices, procedures, and equipment.
Basic knowledge of Microsoft Office applications, including Word and Excel.
Strong organizational and time-management skills.
Ability to provide professional and courteous customer service.
Ability to communicate effectively with students, faculty, staff, and the general public.
Ability to work independently and collaboratively as part of a team.
Ability to learn and utilize university systems and software.
Ability to perform detailed work accurately in a fast-paced office environment.
Ability to prioritize tasks and manage multiple responsibilities.
Ability to maintain the confidentiality of student records and FERPA-protected information.
High school diploma or equivalent.

Nice To Haves

Experience working in an office or customer service environment.
Experience using Microsoft Office applications.
Experience working in higher education or with student records.
Experience performing data entry, document processing, scanning, or other clerical functions.

Responsibilities

Perform general clerical duties including answering telephone calls, assisting customers in the office, monitoring and responding to routine email inquiries, scanning and indexing documents, processing records-related requests, performing data entry, researching student records, and assisting with other Records Office functions as needed.
Maintain the confidentiality of student information in accordance with FERPA.