Associate Registrar, Records and Registration

Brigham Young University • Provo, UT

7d • $82,000 - $106,500 • Onsite

About The Position

The Associate Registrar, Records & Registration provides strategic and operational leadership for official academic and identity records, registration and academic-calendar services, and petitions and related exceptions. The position directly supervises four full-time managers and is accountable for portfolio priorities, service standards, policy application, systems stewardship, privacy, risk, cross-functional alignment, and outcomes. Managers lead daily operations and student employees; the Associate Registrar integrates the portfolio, resolves escalated matters, sponsors improvements, and advises the University Registrar.

Requirements

• Bachelor’s degree and five years of related work experience, or an equivalent combination of education and work experience
• Demonstrated ability to lead and develop managers while establishing accountability for complex operational outcomes
• Ability to interpret and apply academic, records, registration, privacy, and exception policies with sound judgment
• Ability to use operational data, audits, risk indicators, and stakeholder feedback to make portfolio-level decisions
• Ability to lead interconnected records, registration, calendar, petition, identity, and student-service processes
• Ability to assess student, operational, policy, privacy, legal, financial, technology, and reputational consequences
• Ability to build trust, resolve conflict, and communicate effectively with university leaders and internal and external partners
• Knowledge of academic records, registration, petitions, FERPA, identity records, and related systems, or demonstrated ability to master these areas
• Ability to sponsor cross-functional projects and commitment to BYU’s mission, student success, privacy, inclusion, academic integrity, and responsible stewardship

Nice To Haves

• Progressively responsible higher-education experience in academic records, registration, petitions, student services, or enrollment operations
• Experience supervising managers and leading cross-functional service, system, or policy implementation

Responsibilities

• Align the portfolio with BYU’s mission and Enrollment Services priorities and advise the University Registrar on records, registration, petitions, service strategy, and operational risk.
• Directly supervise managers assigned to two Records Manager positions, Registration, and Petitions; establish expectations, coach performance, develop leadership capacity, and hold managers accountable for results.
• Establish portfolio-wide priorities, service standards, key performance indicators, quality expectations, and escalation practices; review results and direct improvement.
• Integrate work across service areas and resolve competing priorities, resource needs, and cross-area dependencies that exceed a single manager’s authority.
• Allocate approved personnel, operating resources, and project capacity and recommend additional staffing, budget, technology, or vendor resources to the University Registrar.
• Sponsor major service, system, and policy-implementation initiatives and maintain executive accountability for portfolio accuracy, timeliness, privacy, reliability, and student impact.
• Oversee official academic and identity records, registration and academic-calendar administration, and petitions and related academic exceptions.
• Ensure reliable stewardship of high-volume, deadline-sensitive records and credential services for current students, former students, alumni, faculty, staff, and external recipients.
• Ensure readiness for major registration cycles, semester start-up and add/drop deadlines, monthly processes, grade submission, degree posting, commencement, and other academic-calendar events.
• Establish consistent review, documentation, quality-control, and escalation practices so that policies and exceptions are administered accurately, equitably, compassionately, and within delegated authority.
• Interpret established policies in complex or novel circumstances, resolve escalated operational matters, and refer decisions requiring new policy, legal interpretation, or institutional authority.
• Provide business leadership for systems, vendor applications, integrations, automation, and data exchanges; approve portfolio requirements, testing, readiness, and implementation plans.
• Monitor workload, service quality, accuracy, privacy controls, cyclical deadlines, and student outcomes and direct coordinated responses to significant disruptions, errors, sensitive cases, or access concerns.
• Ensure secure handling and release of protected information, coordinate FERPA and compliance matters, and recommend changes when policies, systems, staffing, or practices do not adequately support students or institutional interests.
• Serve as the Registrar’s Office’s senior operational partner for university units on official records, registration rules, academic calendars, and exception processes.
• Build and sustain relationships with academic and student-service leaders, Enrollment Services Office, Information Technology, colleges and departments, advisement centers, and other university partners.
• Represent the university with employers, licensing boards, graduate schools, government and law-enforcement agencies, vendors, and other external partners when official records or identity processes require institutional coordination.
• Represent the Registrar’s Office in assigned governance, committee, cross-functional planning, policy implementation, and high-impact operational work.
• Coordinate portfolio communications, training, calendars, procedures, forms, web content, and stakeholder guidance so changes are accurate, timely, and consistently implemented.
• Assess downstream effects on academic progress, graduation, tuition, financial aid, athletics eligibility, reporting, accreditation, employment, and graduate admission while advancing privacy, equitable access, and student success.
• Contribute to the fulfillment of the Mission, Vision, and Values of the university.
• Promote a positive image of Enrollment Services Division and of the university.
• Relate well with other university employees.
• Adhere to university standards and policies.
• Promote awareness of and compliance with university citizenship standards within the division.
• Represent Registrar’s office, interoffice, and campus-wide committees and opportunities as assigned.
• Participate in assignments as directed by the supervisor.

Benefits

• 401k. BYU automatically contributes 8% at no cost to you. Additionally, if you contribute 5%, BYU adds an additional 4% (Rehires may qualify for different retirement plans)
• Excellent work-life balance: 13 paid holidays + 22 days paid vacation + 12 sick days, accrued annually
• Employee assistance program, available to the employee and all members of their household
• Tuition benefits for employees and eligible family members
• Access to athletic facilities
• Excellent medical/dental benefits
• Short/long-term disability benefits
• Paid parental and maternity leave
• Wellness Program
• Free on-campus parking
• Free UTA passes for employees, spouses, and qualified dependents
• Discounts at the BYU Store and for many events at BYU

What This Job Offers

• Job Type: Full-time
• Career Level: Manager