Registrar Supervisor

Silver Cross Hospital•New Lenox, IL

23h•Hybrid

About The Position

Assists the Registration Manager in organizing the daily activities of the department. Acts as a resource person for employees. Monitors the quality indicators of Registration and recommends changes, as necessary. Serves as a role model by adhering to Silver Cross Hospital core values and supports these behavior expectations from team members. Acts as second level contact point for escalation requests. Reports to Patient Access Manager (Registration).

Requirements

Approximately 1-2 years experience in a Patient Access setting which includes experience in hospital or medical business office with experience in insurance, patient registration, and the patient admission process.
2 years previous leadership experience preferred
H.S Diploma
2 years Central Scheduling, Call Center, Registration, 2 years Insurance Verification, Customer Service, or Hospital Operations experience
Demonstrates leadership skills
Strong communication skills

Nice To Haves

Associate's degree or higher in business or healthcare-related field
Experience with Microsoft Office tools

Responsibilities

Executes all Registration tasks at high level of performance
Monitors Registration staff productivity to ensure key performance metrics are achieved
Manages staff schedules and oversees distribution of work
Recommends staffing pattern changes to leadership, as needed
Investigates and fixes Registration errors and reports trends to Patient Access Leadership team
Works with revenue cycle team members and leaders on identifying issues/errors. Involves staff as needed to provide education to eliminate further errors.
Participates in hiring and evaluation of employees as needed
Supports onboarding and training of new Registration team members and identifies/provides training opportunities for staff on an ongoing basis.
Monitors adherence to standard work
Serves as resource for internal and external customers
Maintains exemplary levels of customer service in all interactions as they relate to customer service
Collaborates with other department leaders to ensure internal customers service levels are met
Attends required meetings
Participates in writing/reviewing department policies and procedures
Serves on committees / task forces as required
Provides documentation to assist manager with disciplinary action, may conduct level one corrective action and participate in employee meetings above level one
Assists in supporting other Registration areas outside of primary scope