Registrar Specialist

University of North Texas System•Denton, TX

1d•Hybrid

About The Position

This position supports records and registration and is responsible for the maintenance and coordination of student records within various software platforms and student information systems, ensuring the accuracy and integrity of academic data. This role requires direct interaction with students, former students, faculty, and staff, processing data-driven requests, and ensuring compliance with a range of institutional, state, and federal regulations. This position requires a detail driven critical thinker who thrives in a fast-paced environment and is skilled in using various software platforms to provide accurate, timely support. This position provides crucial front-line interactions with students, faculty and staff through targeted communications and documentation related to student records and office procedures.

Requirements

Associate's degree and one year of office administration experience; or any equivalent combination of education, training and experience.
Skill in telephone etiquette and courteous communication with public, verbally and in writing.
Ability to evaluate facts or situation to route calls/customers appropriately.
Strong customer service skills.
Basic MS Office skills.
Skill in the operation of a variety of office machines including, personal computers, telephones and copiers, filing and recordkeeping, English composition, grammar, spelling and punctuation and basic math.
Knowledge of standard office policies and procedures.

Nice To Haves

Quality customer service skills, responsible, dependable, and professional.
Excellent verbal and interpersonal skills.
Dedication to customer satisfaction by providing timely and accurate services.
Flexibility to change tasks quickly.
Bachelors Degree.
Supplemental pay for fluent Spanish-speaking staff.

Responsibilities

Serve as front line contact for customer inquiries through multiple software systems, providing professional guidance and support.
Provide interpretation of academic policies and procedures to students, faculty, and staff, and by serving as a knowledgeable resource on PeopleSoft functionality and student records workflows.
Interpret and comply with applicable policies at the state, federal, and university level when resolving and responding to customer requests and inquiries.
Collaborate across departments to resolve customer issues and improve workflow and determine need for escalation of complex or time sensitive inquiries.
Rapidly learn a variety of complex software systems and establish technical proficiency to process, research, and respond to customer requests.
Analyze request patterns and provide feedback on potential process improvements.