Registrar Service Desk Supervisor

Andrew Wommack Ministries•Woodland Park, CO

1d•Hybrid

About The Position

Ensures that all students receive the highest level of customer service in getting their documents and request for changes completed promptly. Train and evaluate the service desk specialist's level of service given to the students, and that the processes are completed by the guidelines given. Work closely with the records team to maintain accuracy as it affects the student records. This includes online, stateside, and Woodland Park students and includes all years of study at Charis. Communicate with other departments as needed to fulfill student requests. Due to the schedule of this position, current Charis Bible College Day students will not be considered for this role.

Requirements

Excellent communication and problem-solving skills
Must be able to effectively operate Windows-based computer
Excellent Microsoft Office skills (Word, Excel, Outlook, and Access)
Knowledge and ability with software systems for maintaining and processing student records
Knowledge of academic student record-keeping in a setting of higher education
Must have a high level of professionalism and discretion in dealing with sensitive and confidential information
Able to coordinate and communicate well with other employees
Detail-oriented, with high-level organizational skills
Must demonstrate a high level of trustworthiness
Must have a personal relationship with Jesus Christ
Must sign the Statement of Faith
A high school diploma or equivalent education is required
Minimum of 1 year of administrative experience required
Minimum of 1-year customer service experience required

Nice To Haves

Charis Bible College graduate is preferred

Responsibilities

Provide great customer service in providing transcripts, education verifications, certificates, and other education documents and requests for changes to student records for all Charis students and alumni
Give stats to the Registrar on the number of students serviced, types of issues handled, and time to resolution
Monitors and maintains the registrar email and provides status reports on time for resolution
Assist in the data migration and clean-up of legacy systems and the launch of new systems
Ensure onboarding for new and returning students is handled with excellence and registration into the proper classes and status updates are made
Data entry of student information and updates in the SIS efficiently and accurately
Be available at all conferences to assist the admissions department as needed
Be available at designated times for Hybrid Night and Saturday students to serve as needed
Other duties as assigned