Registrar Program Specialist III

Cayuse Holdings•Blackstone, VA

19h•$19 - $19•Onsite

About The Position

The Registrar Program Specialist III is responsible for performing a wide variety of administrative duties including data entry in the client's official Student Training Management System (STMS) database. This position aligns with Cayuse’s core values of Innovation, Excellence, Collaboration, Adaptability, and Integrity by fostering technical solutions that meet customer needs, promoting teamwork, and prioritizing quality in deliverables.

Requirements

Must possess a high school diploma, associate’s degree preferred.
Minimum of seven(7) years progressively responsible experience working in an office environment.
Advanced knowledge of and experience with administrative or office management functions.
A minimum of two (2) years fulfilling the duties of a Registrar Program Specialist II or equivalent experience.
Secret Clearnce is required.
Due to the nature of work at the client’s site, U.S. Citizenship is required.
Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.
Must be highly organized with excellent oral and written communication skills.
Must be able to work in a collaborative, team environment.
Must possess interpersonal skills as applied to the interaction with management personnel, course managers and coordinators, other administrative personnel to assist, identify and resolve issues.
Must be customer service-oriented.
Must be able to handle multiple tasks simultaneously in a busy work environment.
Must possess proficiency in SharePoint and MS Office Suites software with strong Excel and processing skills.

Nice To Haves

Associate's degree

Responsibilities

Establishes and manages office procedures as established by the Registrar Standard Operating Procedures (SOP).
Manages and maintains the office filing system to include retiring course files according to the Disposition Schedule.
Monitors the Registrar mailbox: responds to student inquiries.
Works closely in support of courses.
Employs applicable security standards and procedures.
Coordinates administrative matters as appropriate between Registrar’s office, other administrative sections (budget, facilities support, travel), and programs.
Develops an in-depth knowledge of all courses as they relate to the Registrar’s office.
Drafts routine e-mails to staff and students.
Develops thorough understanding of the official Student Training Management System (STMS) to include data entry and running management reports.
Based on a thorough familiarity with the objectives of the Training Center and the Bureau works with the Registrar in coordinating student registrations for specific courses.
Acts independently to anticipate scheduling problems, develop solutions and apply solutions successfully without frequent reference to the Registrar. Uses mature judgment and common sense in the negotiation of scheduling conflicts, resolutions and other disputes related to training enrollments.
Builds courses from scratch to include entering the course in Catalog, Course Reference, and Section. This includes the yearly update of all course descriptions and data entry of new fiscal year course dates.
Responsible for the daily registration of students in courses and maintenance of appropriate records on student enrollment and certification of courses completed. Registration is done using an online registration program or paper enrollment forms.
Responsible for explaining requirements and scheduling of courses through correspondence to other government agency training officers and personnel from overseas posts to include processing tuition payments through budget office. Ensures that third party contractors have their appropriate Contracting Officer approval before enrollment.
Assists with reports concerning statistical information. Reports include but are not limited to number of students trained, variety of students trained, how many courses, etc. Continually updates the student database and is relied upon to consolidate a variety of information within database limitations. Prepares recurring reports and as requested.
Meets with students if the need arises to rectify and solve enrollment issues when the student arrives. This includes, but is not limited to, obtaining information from the student, identifying the overt and underlying problem, providing training information and/or directing the student to the appropriate resource if necessary.
Ensures that course rosters are returned, students ‘completed’ in the database and certificates issued to course managers in a timely manner.
Backs up the Registrar Specialist I with thorough knowledge of building access controls, issuing visitor badges, logging in and obtaining signatures for express mail deliveries, assisting personnel in person, on phone and online in all areas of the Registrar’s office, preparing student certificates. Also provides data entry backup for courses assigned to other Registrar staff.
Responds to student inquiries regarding information on Employee Profiles.
Instructs newly hired course coordinators on Online application.
Serves as a primary point of contact for enrollment in High Threat Tactical (HTT) course. Manages a waitlist of agents for each of the yearly HTT course offerings and regularly responds to student and supervisor queries regarding waitlist status, projected enrollment dates, availability of alternate training dates, etc. Coordinates closely with contacts to ensure sufficient space for priority enrollment personnel.
Oversees enrollments of overseas and domestic personnel in all Information Assurance (IA) courses, to include the Information Security Line of Business (ISSLOB) courses. Works closely with IA course coordinators to ensure that classes are filled, yet do not exceed budget limits set by management. Serves as primary POC with the IA Branch Chief regarding coordination of ISSLOB courses; consults with the Registrar as necessary.
Acts as backup for data entry of agent weapons qualifications and FAMFIRE scores in the official Qualifications database. Runs reports for management as required.
Other duties as assigned.