Registrar Lead - FT (5:30pm-1:00am)

Community Health Systems Professional Services Corporation•Palmer, AK

2h•Onsite

About The Position

Seeking a full-time Registrar Lead to support our Admitting department at Mat-Su Regional Medical Center. This role is responsible for overseeing and supporting the patient registration process, ensuring accurate capture of demographic and insurance information while maintaining efficiency and compliance with hospital policies. The Registrar Lead serves as a lead resource for registration staff, providing guidance, training, and support, and assists management in daily departmental operations. The role emphasizes ensuring a high level of customer service, mentoring team members, and assisting with quality assurance initiatives to improve patient access functions.

Requirements

2-4 years of experience in a healthcare setting including patient registration, medical office scheduling, or front desk/admissions required
2-4 years of experience in customer service required
Strong understanding of healthcare registration, insurance verification, and patient financial counseling.
Ability to interpret and apply insurance eligibility responses to ensure proper patient registration.
Proficiency in hospital registration systems, insurance portals, and electronic health records (EHRs).
Strong leadership and mentoring skills, with the ability to support and guide team members.
Excellent customer service and communication skills, ensuring a positive patient experience.
Ability to multitask, problem-solve, and work in a fast-paced environment.
Strong attention to detail and ability to audit and correct registration errors.

Nice To Haves

Previous team lead or supervisory experience, or demonstrated leadership skills preferred

Responsibilities

Leads, mentors, and supports the registration team, ensuring proper training, efficient workflow, and adherence to department policies.
Obtains and verifies patient demographic and insurance information in a courteous and professional manner.
Enters patient data into the registration system accurately and obtains necessary consent and authorization forms.
Reviews insurance eligibility responses, interprets coverage details, and captures accurate insurance information.
Audits patient registration and admission records for accuracy and assists in correcting errors.
Assists supervisors and management with quality assurance efforts, identifying training opportunities and areas for process improvement.
Provides on-the-job training and coaching to registrars.
Requests and collects patient payments, counseling self-pay patients on financial obligations and payment options.
Notifies ancillary departments and providers of patient arrivals and registration status.
Assists in resolving registration and insurance-related issues, escalating complex concerns as needed.
Supports hospital leadership with registration-related reporting and special projects.
Performs other duties as assigned.
Maintains regular and reliable attendance.
Complies with all policies and standards.