Registrar II

Chesapeake Regional Healthcare•Chesapeake, VA

7d•Onsite

About The Position

This role is responsible for various aspects of patient registration and financial clearance within a hospital setting. The Registrar II will interview patients to collect accurate information, verify and coordinate insurance benefits, manage point-of-service payments, and assist patients with financial responsibilities. The position also involves managing accounts to meet productivity standards, obtaining necessary authorizations to reduce denial rates, and training new staff. Additionally, the Registrar II will handle scanning for medical records, provide excellent customer service to all stakeholders, and ensure compliance with healthcare regulations, including HIPAA. Continuous process improvement, participation in service recovery, and attendance at required meetings are also key aspects of this role. Flexibility in work scheduling may be required to ensure patient care.

Requirements

High school diploma or equivalent
3+ years in hospital, Emergency Room, or Medical Office Registration
Extensive working knowledge of medical terminology
Applicant is required to become a certified Healthcare Access Associate (CHAA), Certified Professional Coder (CPC), or other HFMA, NAHAM or AAHAM recognized revenue cycle professional within 24 months of employment.

Nice To Haves

Associate degree in Health Information Technology or another health care field
Applicant will, preferably, obtain certification as a Medical Assistant, Nursing Assistant, Emergency Medical Technician, or Paramedic prior to applying.

Responsibilities

Interview and accurately collect patient information and demographics for various hospital services, meeting patient access scorecard standards for accuracy.
Verify, review, and coordinate benefits on behalf of patients, meeting Patient Access Scorecard expectations for insurance verification rate.
Manage payments at point-of-service, conduct cash receipting, and post payments, meeting point-of-service collection expectations.
Assist patients with financial clearance by communicating financial responsibility, setting up payment plans, or referring to financial counselors.
Manage accounts to meet Patient Access Scorecard standards of productivity.
Identify high-risk admissions/registrations, obtain, and complete necessary authorizations and notifications of admissions to reduce denial rates.
Assist with training of new staff, share departmental knowledge, and provide assistive training with teammates.
Manage scanning for the patient medical record as required.
Provide courteous service to all stakeholders by resolving problems, responding to inquiries, and following up.
Comply with governmental regulations regarding healthcare, billing, HIPAA, and department policies.
Demonstrate knowledge of ICD coding requirements and other billing rules.
Promote continuous process and quality improvement by sharing ideas and solutions.
Maintain educational requirements and participate in new learning opportunities.
Demonstrate awareness of appropriate confidentiality rules and regulations.
Actively participate in service recovery and customer service activities.
Attend required hospital-wide orientations, meetings, and in-services.
Demonstrate commitment to flexible work scheduling when necessary.