Registrar Emergency Center Casual

Corewell Health • Troy, MI

9d • Onsite

About The Position

This casual position offers flexible hours and a rotating shift, making it ideal for individuals seeking flexibility. The available hours depend on the department's needs. The role supports the Emergency Center at the Troy hospital and requires willingness to rotate through all shifts (days, afternoons, and midnights) throughout the week. A mandatory orientation will be held during the first week from 8 a.m. to 4:30 p.m.

Under the direction of the Patient Access Registration Front Line Manager, the Acute Care Hospital Registrar 1 is responsible for ensuring a smooth and timely registration/admission process. This involves obtaining accurate demographic, clinical, and insurance data; collecting co-pays, deductibles, and outstanding balances; performing initial financial screenings for self-pay and out-of-network patients, referring them to Financial Advisors as needed; and providing excellent customer service, reception, and patient wayfinding.

Key responsibilities include greeting patients warmly, directing them to the appropriate areas, and managing any delays professionally. The role involves registering patients for various visit types and service areas using EPIC (Electronic Medical Record), collecting and documenting required demographic and financial information, and managing visit statuses within EPIC. Accurate patient interviewing, registration, and documentation are crucial. The registrar must scrutinize insurance information, identify correct plans, and document them appropriately in EPIC, following recurring visit processing protocols. They may also facilitate the use of electronic registration tools like kiosks. Verification of patient information with third-party payers, collection of insurance referrals, and communication with patients and offices regarding authorization requirements are also key duties. Obtaining financial responsibility forms and witnessing hospital consent forms and Notice of Privacy Practices are required. The role includes screening outpatient visits for medical necessity, providing cost estimates, collecting and documenting Advance Directive information, and managing Medicare questionnaires and related notifications as per government mandates. Compliance with Hospital and Department Compliance Plans and Meaningful Use requirements is essential.

Financial advocacy involves screening self-pay and out-of-network patients using EPIC tools, providing information for follow-up, and referring to Financial Advisors. Initiating payment plans, collecting payments, and explaining government and private funding programs and cash payment options are also part of the role. Point-of-service collection processes are incorporated into daily functions. The registrar may issue receipts, manage cash sheets, and utilize audits for accurate cash management. Transcribing physician orders, clarifying with physician offices, determining and documenting ICD-10 codes, performing medical necessity checks, and issuing ABNs for Medicare outpatients are also required. Preparing patient charts, affixing wristbands, managing reports and paperwork, and maintaining supply inventory are included. Scheduling ancillary testing in identified areas may also be a responsibility. Identifying and marking duplicate medical records for merging is another task. The role may involve acting as a preceptor for new staff members. Maintaining or exceeding department-specific productivity standards, collection targets, and quality audit scores for accuracy and productivity is expected. Providing excellent service to clinical and downstream departments and physicians, and contributing to process improvement activities for efficient patient flow are also important. Clerical duties such as typing, filing, mailing, calling patients, copying, faxing, and processing payment and funding applications are part of the role. Maintaining or exceeding Corewell Health Customer Service Standards (Service, Ownership, Attitude, and Respect) to ensure a seamless patient experience is paramount. Compliance with regular TB testing and Flu vaccination is required.

Requirements

• High School Diploma or equivalent
• 1 year of relevant experience in a customer service role or health care industry
• Must be 18 years of age, as required to co-sign legal documents (hospital consent forms, etc).
• Proficient in medical terminology
• Proficient typing skills (30 words/min).

Nice To Haves

• Experience with Windows, Excel, Word, Outlook, EPIC, Electronic Eligibility System and various websites for third party payers for verification.

Responsibilities

• Ensure a smooth and timely registration/admission process by obtaining accurate demographic, clinical, and insurance data.
• Collect co-pay/deductible, residual, and prior balances.
• Perform initial financial screening on self-pay and out-of-network patients and refer them to Financial Advisors as necessary.
• Provide optimal customer satisfaction, reception, and patient wayfinding.
• Greet customers promptly with a warm and friendly reception and direct patients to the appropriate setting.
• Maintain professionalism and diplomacy at all times.
• Register patients for each visit type and admit type and area of service via EPIC.
• Collect and document all required demographic and financial information.
• Appropriately activate, convert, and discharge visits on EPIC.
• Perform registration and financial functions, including thorough interviewing, registering patients in the appropriate status, and ensuring accurate and timely documentation.
• Obtain appropriate forms and scan them into the medical record as per department protocol.
• Scrutinize patient insurance(s), identify the correct insurance plan, select appropriately from EPIC, and document the correct insurance order.
• Apply recurring visit processing according to protocol.
• Facilitate the use of electronic registration tools where available (Kiosks, etc.).
• Verify patient information with third-party payers.
• Collect insurance referrals and document on EPIC.
• Communicate with patients and physician/office regarding authorization/referral requirements.
• Obtain financial responsibility forms or completed electronic forms with patients as necessary.
• Review/obtain/witness hospital consent forms and Notice of Privacy Practices with patient/family.
• Screen outpatient visits for medical necessity.
• Provide cost estimates.
• Collect and document Advance Directive information, educating and providing information as necessary.
• Collect and document Medicare Questionnaire, issue Medicare Inpatient Letter & Medicare Off-site Notifications as required by Government mandates.
• Scan appropriate documents.
• Manage all responsibilities within Compliance guidelines.
• Screen all patients self-pay & out of network patients using the EPIC tools.
• Provide information for follow up and referral to the Financial Advisor as appropriate.
• Initiate payment plans and obtain payment.
• Inform and explain to patients/families all applicable government and private funding programs and other cash payment plans or discounts.
• Incorporate POS (point of service) collection processes into daily functions.
• Issue receipts and complete cash balance sheets in specified areas where appropriate.
• Utilize audits and controls to manage cash accurately and safely.
• Transcribe written physician orders, communicating with physician/office staff as necessary to clarify.
• Determine & document ICD-10 codes.
• Perform medical necessity check and issue ABN as appropriate for Medicare primary outpatients.
• Affix wristbands to patients and prepare patient charts.
• Manage/prepare miscellaneous reports, schedules, and paperwork.
• Maintain inventory of supplies.
• Facilitate scheduling in identified areas for ancillary testing.
• Mark duplicates Medical Records for merge: identify potential duplicate records to determine that the past and current records are truly the same.
• Utilize all system resources and contact patient if necessary.
• Act as a preceptor to a newer staff member.
• Maintain or exceed the department specific individual productivity standards, collection targets, quality audit scores for accuracy productivity, collection and standards for registrations/insurance verifications.
• Provide excellent service to clinical and “downstream” departments and physicians as users of our registration services.
• Contribute to process improvement activities to support an efficient patient and process flow.
• Perform clerical duties including typing, filing, mailing, calling patients to form groups or to obtain case history, copying, faxing, receiving payments and funding applications.
• Maintain or exceed the Corewell Health Customer Service Standards: Service, Ownership, Attitude, and Respect.
• Provide every customer with a seamless, flawless Corewell Health experience.
• Remain compliant with regular TB testing & Flu vaccination per Hospital requirements.

Benefits

• Comprehensive benefits package to meet your financial, health, and work/life balance goals.
• On-demand pay program powered by Payactiv
• Discounts directory with deals on restaurants, phone plans, spas, and more!
• Optional identity theft protection, home and auto insurance
• Traditional and Roth retirement options with service contribution and match savings

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED