Registrar Emergency Center Casual

Corewell Health • Troy, MI

8d • Onsite

About The Position

This is a casual position with flexible hours and a rotating shift, ideal for individuals seeking flexibility. Available hours depend on departmental needs. The role supports the Emergency Center at the Troy hospital and requires willingness to work all shifts (days, afternoons, and midnights) throughout the week. Mandatory orientation is scheduled for the first week from 8 a.m. to 4:30 p.m. The Acute Care Hospital Registrar 1 is responsible for ensuring a smooth and timely registration/admission process by accurately collecting demographic, clinical, and insurance data. This includes collecting co-pays, deductibles, and outstanding balances, performing initial financial screenings for self-pay and out-of-network patients, and referring them to Financial Advisors as needed, all while providing excellent customer satisfaction, reception services, and patient wayfinding.

Requirements

• High School Diploma or equivalent
• 1 year of relevant experience in a customer service role or healthcare industry
• Must be 18 years of age, as required to co-sign legal documents (hospital consent forms, etc.)
• Proficient in medical terminology
• Proficient typing skills (30 words/min)

Nice To Haves

• Proficiency in Windows, Excel, Word, Outlook, EPIC, Electronic Eligibility System, and various websites for third-party payer verification.

Responsibilities

• Greet customers promptly with a warm and friendly reception.
• Direct patients to the appropriate setting, explaining and apologizing for any delays.
• Maintain professionalism and diplomacy at all times, adhering to departmental standards.
• Register patients for each visit type, admission type, and area of service using EPIC (Electronic Medical Record).
• Collect and document all required demographic and financial information.
• Appropriately activate, convert, and discharge visits on EPIC.
• Perform registration and financial functions efficiently, including thorough interviewing, registering patients in the appropriate status, and ensuring accurate and timely documentation.
• Obtain and scan appropriate forms into the medical record as per department protocol.
• Scrutinize patient insurance(s), identify the correct plan, select it appropriately in EPIC, and document the correct insurance order.
• Apply recurring visit processing according to protocol.
• Facilitate the use of electronic registration tools where available (e.g., Kiosks).
• Verify patient information with third-party payers.
• Collect insurance referrals and document them on EPIC.
• Communicate with patients and physician/office staff regarding authorization/referral requirements.
• Obtain financial responsibility forms or completed electronic forms with patients as necessary.
• Review, obtain, and witness hospital consent forms and Notice of Privacy Practices with patients/families.
• Screen outpatient visits for medical necessity.
• Provide cost estimates.
• Collect and document Advance Directive information, providing education and information as needed.
• Collect and document Medicare Questionnaires, issuing Medicare Inpatient Letters and Medicare Off-site Notifications as required by government mandates.
• Scan appropriate documents.
• Manage all responsibilities within Compliance guidelines as outlined in the Hospital and Department Compliance Plans and in accordance with Meaningful Use requirements.
• Screen all self-pay and out-of-network patients using EPIC tools for Financial Advocacy.
• Provide information for follow-up and referral to the Financial Advisor as appropriate.
• Initiate payment plans and obtain payment.
• Inform and explain to patients/families all applicable government and private funding programs and other cash payment plans or discounts.
• Incorporate POS (point of service) collection processes into daily functions.
• Issue receipts and complete cash balance sheets in specified areas where appropriate.
• Utilize audits and controls to manage cash accurately and safely.
• Transcribe written physician orders, communicating with physician/office staff as necessary to clarify.
• Determine and document ICD-10 codes.
• Perform medical necessity checks and issue ABN as appropriate for Medicare primary outpatients (excluding lab-only outpatients effective September).
• Affix wristbands to patients and prepare patient charts.
• Manage and prepare miscellaneous reports, schedules, and paperwork.
• Maintain inventory of supplies.
• Facilitate scheduling in identified areas for ancillary testing.
• Mark duplicate Medical Records for merge, identifying potential duplicate records to determine if past and current records are the same.
• Utilize all system resources and contact patients if necessary.
• May act as a preceptor to a newer staff member.
• Maintain or exceed department-specific individual productivity standards, collection targets, and quality audit scores for accuracy, productivity, and collections.
• Provide excellent service to clinical and downstream departments and physicians as users of registration services.
• Contribute to process improvement activities to support efficient patient and process flow.
• Perform clerical duties including typing, filing, mailing, calling patients to form groups or obtain case history, copying, faxing, receiving payments, and funding applications.
• Maintain or exceed the Corewell Health Customer Service Standards: Service, Ownership, Attitude, and Respect.
• Provide every customer with a seamless, flawless Corewell Health experience.
• Remain compliant with regular TB testing and Flu vaccination per Hospital requirements.

Benefits

• Comprehensive benefits package to meet financial, health, and work/life balance goals.
• On-demand pay program powered by Payactiv.
• Discounts directory with deals on restaurants, phone plans, spas, and more.
• Optional identity theft protection, home and auto insurance.
• Traditional and Roth retirement options with service contribution and match savings.
• Eligibility for benefits is determined by employment type and status.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED