Registrar Clerk

Flagler • Saint Augustine, FL

7d • Onsite

About The Position

The Registrar Clerk provides frontline service and administrative support to the Registrar’s Office, ensuring the accuracy of student records and the smooth operation of office functions. This position shares responsibility for responding to student, faculty, staff, and parent inquiries; processing student record transactions; and supporting registration and graduation services.

Requirements

• Associate’s degree or equivalent combination of education and related work experience.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel).
• Strong organizational and customer service skills.

Nice To Haves

• Bachelor’s degree.
• Two or more years of customer service experience in higher education or a related field.
• Knowledge of higher education procedures, student records, and registrar functions.

Responsibilities

• Serves as the first point of contact (in person, phone, email) for the Registrar’s Office with professionalism and a student-centered approach.
• Responds to inquiries regarding registration, academic records, and general Registrar services.
• Prepares and distributes enrollment verification letters.
• Processes forms and transactions such as name and address updates, transcript requests, enrollment verifications, FERPA releases, course registrations, course withdrawals, paid cancels, and grade changes.
• Utilizes multiple software solutions to manage and execute job functions.
• Assigns, tracks, and resolves service tickets accurately and timely.
• Participates in registration periods for all terms (fall, spring, summer, FlagSHIP).
• Supports office events and initiatives as assigned.
• Assists the College Registrar in monitoring FERPA compliance and safeguarding the confidentiality of student records.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree