Registrar and Patient Scheduler

HEALTH POINT FAMILY CARE INC • Florence, KY

9d • Onsite

About The Position

HealthPoint is hiring for a patient scheduler and front office registration staff. The ideal candidate will have prior medical office experience, excellent customer service skills, multi-tasking capabilities and have a passion for accessible health care.

Requirements

• High School Diploma
• Prior working experience in a medical office

Nice To Haves

• excellent customer service skills
• multi-tasking capabilities
• have a passion for accessible health care

Responsibilities

• Greets patients in a professional manner and accurately registers patients.
• Advises patients regarding payment options to include assistance programs, slide and commercial insurance eligibility.
• Collects co-payments from patients in the form of cash, check, and credit card and provides receipt.
• Submits pre-certifications and other appropriate insurance paperwork to the Billing department in a timely manner.
• Maintains patient flow based on appointment setting and medical need; directs other patients and visitors to appropriate departments.
• Manages dental schedule to achieve optimum efficiency and productivity for the providers.
• Adheres to established scheduling protocols and standards of customer care.
• Monitors automatic appointment reminders and makes patient reminder calls as necessary.
• Timely answers phones and schedules patient appointments.
• Answers the phone, takes messages and routes them to the appropriate departments in a timely manner.
• Triages all patient calls as necessary.
• Checks department voicemail and responds to messages within one hour.
• Prepares daily deposits for bank transfer and secures cash until transferred to authorized personnel or deposited at the bank.
• Balances cash collections with posted payments.
• Handles any necessary paperwork for patients appointments.

Benefits

• Retention bonus of $1,500 paid at 18 month of employment
• Additional retention bonus's up to $4,000
• Two free sets of HealthPoint scrubs
• Tuition Reimbursement for up to $1,000 a year.
• Nine paid federal holidays
• Birthday off paid in addition and not counted towards PTO
• Generous Paid Time Off- accrue up to 14 days in the first year, with increased accrual rates after 2 years of employment.
• Wide array of benefit plans such as health, dental, vision, flexible spending accounts, Safe Harbor 401K Plan, long term disability and group/voluntary life insurance plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED