Registrar Advisor

University of Denver•Denver, CO

5d•Onsite

About The Position

The Registrar Advisor provides student services advising and support to current students, faculty, staff, and alumni. The position works independently in researching, planning, coordinating, implementing, managing and communicating on central advising functions including degree audits & evaluations, registration, and institutional policies & deadlines. The position, using a broad knowledge of degree requirements, registration policies, processes, and procedures; and deep and collaborative connection to advisors, administrators, and faculty in departments, acts as a front-line resource for students navigating their degree programs, and for faculty implementing innovative degree programs and courses. Position works collaboratively with the Associate Registrar to analyze and implement procedures that ensure successful and transparent management of office functions and delivery of high-quality customer service.

Requirements

Bachelor’s degree
1 year in Higher Education or comparable customer service/compliance environment
Ability to read, analyze, and interpret college catalogs and other university publications, transcripts, other application materials, technical procedures, or policy manuals.
Ability to write reports and business correspondence.
Ability to effectively present information and respond to questions from students, University colleagues and the general public.
Ability to speak effectively before groups of students and other employees.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Ability to make decisions according to rules, regulations and procedures.
Ability to make independent decisions in discretionary areas.
Ability to extract pertinent information from catalog descriptions and similar documents
Knowledge of academic degree requirements, various college calendars, conversion of academic credits, academic policies such as accreditation is important.
The position works extensively with students, parents, faculty and staff. Thus, strong interpersonal skills are required in terms of both clearly and concisely communicating complex information and listening effectively.
Personal computer skills are helpful.
The position works regularly with computerized information systems.
Ability to routinely manage highly sensitive information related to degree progress and personal issues.
Must exhibit independent judgement and maintain strict confidentiality in accordance with FERPA regulations.

Nice To Haves

2 years of experience in Higher Education
Knowledge of such policies at the University of Denver will be very helpful.

Responsibilities

Works directly with current students, advisors, and faculty on all manner of registration, records, and degree topics.
Provides assistance and advice to students with online registration, registration changes, and status updates.
Develops and implements new procedures and systems to effectively serve constituents.
Provides degree evaluations to all undergraduate students entering their final year and advises students on completing outstanding requirements.
Works with students and academic departments to craft personalized plans to degree completion.
Completes final reviews of academic records of undergraduate degree candidate at the end of every quarter to determine graduation status and posts degrees.
Reviews graduate credential certifications for accuracy and posts degrees and other credentials.
Notifies undergraduate students that do not meet degree requirements of graduation status.
Advises students on remaining requirements and the steps that must be accomplished in order to graduate.
Advises students on the requirements for different degree programs and maintains accurate curriculum data for students.
Processes curriculum changes such as degree, major and minor changes, makes adjustments to student degree audits, communicates any issues with the degree audit with the appropriate department; updates degree audit system as necessary, communicates policies, procedures and changes to students, faculty and advisors.
Creates and maintains documentation of procedures related to the degree audit.
Assists with production of the University Commencement Programs.
Works with the Associate Registrar to plan commencement ceremonies.
Assists graduates at the commencement ceremony.
Assists with production and distribution of diplomas and certificates.