Registered Wealth Management Client Associate

Bank of America • Madison, WI

16d • Onsite

About The Position

Merrill Wealth Management provides comprehensive wealth management and investment products and services to individuals, companies, and institutions. Its goals-based approach includes planning for retirement, education, legacy, and other life goals through investment advice and guidance. Merrill’s Financial Advisors and Wealth Management Client Associates work with clients through personal advisory-team relationships, supported by Merrill investment insights and Bank of America banking services. Merrill describes its culture as in-office, with clear expectations and role-specific flexibility, and emphasizes collaboration, engagement, career development, and welcoming employees with diverse backgrounds and experiences.

This role provides client-service support to potentially multiple Financial Advisors. It supports the advisors’ strategic objectives, operational excellence, and client advocacy, while tailoring solutions to their needs. The associate is a frequent point of contact for Merrill clients, addressing their service needs. The position is listed as first shift, with 37.5 hours per week. Internal employees currently working from home may apply, but successful candidates may be required to work onsite under the workplace excellence policy.

Requirements

• Currently hold FINRA Securities Industry Essentials (SIE), Series 7, and Series 66 licenses; Series 63 and Series 65 are accepted in lieu of Series 66. If the licenses are not currently held, they must be obtained within a specified timeframe if hired into a registered job code.
• Possess advanced industry knowledge and an understanding of investment products.
• Be an enthusiastic, highly motivated self-starter with a strong work ethic and an intense focus on results.
• Demonstrate a client-centric mindset and always act in the client’s best interest.
• Be able to learn and adapt to new information and technology platforms.
• Minimum education: High school diploma, GED, secondary school, or equivalent.

Nice To Haves

• Experience working with clients, quickly fulfilling their needs, delivering complex solutions, and providing an excellent client experience.
• Comfort operating in a fast-paced environment with changing and evolving responsibilities.
• Detail oriented.
• Commitment to continuous learning and professional growth.
• Sound judgment and discretion when handling sensitive information.
• Strong computer application skills, including proficiency with Microsoft Word, Excel, PowerPoint, and Salesforce.
• Professional verbal and written communication skills.

Responsibilities

• Provide excellent client service by educating clients about the bank’s service and banking offerings.
• Ensure client materials are timely, accurate, and complete, and follow up on client and Financial Advisor requests.
• Help ensure practices align with bank policies and procedures to support operational excellence, protect clients, and manage risk.
• Identify, deepen, and maintain client relationships by emphasizing the bank’s offerings and promoting the incorporation of banking into day-to-day practices; communicate outputs to the Financial Advisor.
• Support day-to-day team activities and needs, including covering roles during absences or seasonal increases in need, while maintaining a client-first mindset.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED