Registered Pharmacy Technician

Cencora•Oakville, ON

1d•CA$43,466 - CA$77,044•Onsite

About The Position

This job profile description is a standardized, non-contractual reference description and global reference tool provided for organizational consistency and talent architecture purposes across Cencora. It does not alter actual job duties, responsibilities, reporting lines, working conditions, grading, compensation, or other essential terms and conditions of employment. Actual duties and responsibilities may vary based on business needs, local requirements, and operational practices. Where a team member's role is governed by an employment agreement, local terms and conditions, prior job description or collective bargaining agreement, those documents shall prevail in case of any inconsistency. Mandatory local laws shall also prevail. Cencora is a leading global pharmaceutical solutions company that is committed to improving the lives of people and animals everywhere. We connect manufacturers, providers, and patients to ensure that anyone can get the therapies they need, where and when they need them. We’re a purpose-driven organization, where all of our team members around the world are united in our responsibility to create healthier futures. We work together every day to help our partners bring their innovations to patients worldwide, creating unparalleled access and impact at the center of health.

Requirements

High School Diploma/GED or equivalent experience required.
3+ years of experience in pharmacy support and operations within a regulated healthcare environment, including queue management, documentation, and quality control, or a related field required.

Nice To Haves

Associate's degree in pharmacy, health sciences, healthcare administration, business, operations management, or a related field, or equivalent experience preferred.
Certification in process improvement (e.g., Lean Six Sigma Yellow or Green Belt), pharmacy technician or dispensing certification or licensure, or equivalent preferred.

Responsibilities

Leads daily operations across pharmacy support workflows by assigning tasks, monitoring queues, rebalancing work, and removing blockers to achieve service levels and quality standards.
Coordinates creation and accuracy of audit-ready documentation, logs, and reconciliations; corrects discrepancies and implements safeguards to prevent recurrence.
Explains practices, procedures, and policy implications to align stakeholders on timelines, quality standards, and documentation requirements; prepares concise manager-ready summaries with recommendations and KPI impacts.
Acts as first-line escalation for complex cases; triages, resolves within authority, or documents and escalates with supporting evidence.
Modifies workflows, templates, and checklists to address control gaps or regulatory updates; trains the team and monitors adherence.
Pilots small automations or tooling enhancements per policy; documents outcomes and recommends scale-up or rollback.
Directs cross-training coverage and adjusts daily staffing and sequencing during peaks and absences; coaches peers and new staff on standard work and issue resolution.