Registered Pharmacy Technician

PurposeMed • Los Angeles, CA

12d • Onsite

About The Position

PurposeMed is a Canadian-founded healthtech company established in 2019 with a mission to improve access to complex care for underserved communities. We’ve combined our clinical roots with a drive to scale, and now our exceptional team provides specialized care to thousands of patients every month. PurposeMed consists of three complex care business units: Freddie, Frida, and Foria, and partners with Affirming Care Pharmacy. Freddie improves sexual health through education, prevention, and treatment with a focus on the LGBTQ2S+ community. As the #1 rated PrEP provider in North America, we’re proudly dismantling barriers to sexual healthcare for patients across both Canada and the USA. Frida transforms the lives of patients through easier access to adult ADHD diagnosis and fast, affordable treatment. Foria provides trans, non-binary, and gender-diverse Canadians with specialized, gender-affirming healthcare. Affirming Care Pharmacy provides discreet, specialty prescription delivery across North America. Operating from six central hubs—Calgary, Mississauga, and Toronto in Canada, and Los Angeles, New York City, and San Antonio in the US—the team provides patients with an integrated, end-to-end healthcare experience. We are proud to be ranked #2 on Deloitte’s 2024 list of Canada’s 50 fastest-growing tech companies and recognized as one of Canada’s Most Admired Corporate Cultures for two consecutive years. Driven by a strong mission, our team is passionate about making healthcare accessible to those who need it most—and we make sure to have fun along the way! Permanent, full-time opportunity Location & Hours of Operation: Ability to commute to 520 North Prospect Ave, Redondo Beach, CA (currently operating as South Bay Pharmacy, transitioning to Affirming Care Pharmacy). The pharmacy is currently open Monday to Friday from 9:00 AM to 6:00 PM and Saturdays from 9:00 AM to 1:00 PM. As we continue to grow, operating hours may adjust or expand beyond our current schedule to support business needs. Who we hope to find: We are looking for a Registered Pharmacy Technician to join our incredible Affirming Care Pharmacy team in Los Angeles. Reporting to our Pharmacist-in-Charge, the Registered Pharmacy Technician will be responsible for preparing, filling, dispensing, shipping and checking prescription medications to our patients. Your work will directly support reducing health disparities and expanding access to care within diverse populations, including those in the LGBTQ2IA+ community. If you're a licensed tech who genuinely enjoys connecting with patients and wants to work somewhere that makes a difference, we highly encourage you to apply! In this role, you’ll make an impact by: Driving Patient Outreach & Engagement Owning high-volume outbound calls and texts to reach patients at key points in their care journey (new prescriptions, refill follow-ups, lapsed patients) Providing exceptional patient support across all communication channels: phone, SMS, email, and secure messaging Navigating insurance challenges with patients and proactively identifying solutions Maintaining consistent follow-up until contact is made and next steps are confirmed Supporting Prescription & Pharmacy Operations Creating and updating patient profiles and maintaining internal pharmacy databases Executing the end-to-end prescription process: preparing, filling, labelling, dispensing, packaging, and shipping Verifying prescription information is complete and accurate prior to processing Ensuring accuracy and safety by performing final checks on new and refill prescriptions, confirming each step in the dispensing process has been completed correctly Maintaining an efficient, safe, and tidy dispensary Ensuring every request is processed accurately and in accordance with Board of Pharmacy regulations

Requirements

• A license as a Registered Pharmacy Technician (in good standing) with the California State Board of Pharmacy
• 1+ years of experience in community/retail as a Registered Pharmacy Technician
• Flexibility to work different shifts, including potentially weekends and evenings
• Knowledge and efficiency of all aspects of pharmacy software (data entry, billing, report generating, and troubleshooting)
• A positive attitude, a strong sense of urgency and a team player mentality
• Enjoyment in performing a variety of tasks daily and a fast-paced work environment
• The ability to set priorities and manage time effectively, and is detail oriented
• Active listening and strong communication skills (written and verbal)

Nice To Haves

• Experience working in a mail-order pharmacy
• Experience working within the 340B program
• Experience working with PioneerRx
• Fluency in Spanish

Responsibilities

• Driving Patient Outreach & Engagement
• Owning high-volume outbound calls and texts to reach patients at key points in their care journey (new prescriptions, refill follow-ups, lapsed patients)
• Providing exceptional patient support across all communication channels: phone, SMS, email, and secure messaging
• Navigating insurance challenges with patients and proactively identifying solutions
• Maintaining consistent follow-up until contact is made and next steps are confirmed
• Supporting Prescription & Pharmacy Operations
• Creating and updating patient profiles and maintaining internal pharmacy databases
• Executing the end-to-end prescription process: preparing, filling, labelling, dispensing, packaging, and shipping
• Verifying prescription information is complete and accurate prior to processing
• Ensuring accuracy and safety by performing final checks on new and refill prescriptions, confirming each step in the dispensing process has been completed correctly
• Maintaining an efficient, safe, and tidy dispensary
• Ensuring every request is processed accurately and in accordance with Board of Pharmacy regulations

Benefits

• Stock options through our Equity Incentive Plan
• 20 vacation days
• Annual winter break closure
• Comprehensive medical, dental, and vision care from your first day of work—we cover 100% of your premiums, with coverage available for dependents
• 8 health/sick days
• Extended mental health coverage
• $20,000 of lifetime coverage for gender-affirming care and procedures (Canada)
• $500 learning fund to use towards courses and other professional development
• People Potential program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed