About The Position

Provides clinical oversight and support for hospital patient throughput related to the inpatient discharge process. Monitors patients for discharge readiness and appropriateness to wait for a ride home in the Discharge Hospitality Center. Completes discharge paperwork in the Electronic Medical Record, removes medical devices such as IVs and telemetry equipment, and educates patients on inpatient units. Collaborates with Case Managers, Physicians, direct care Nurses, and other care providers to support patient safety and understanding of discharge instructions and timing. Identifies potential barriers to throughput and discharge, and conducts post-discharge outreach to ensure appropriate follow-up actions address patient and family needs. Provides education and guidance in response to patient questions and health needs.

Requirements

  • Associate degree in Nursing.
  • Active Ohio Registered Nurse license.
  • 3 to 5 years of experience in an acute care inpatient hospital setting.

Nice To Haves

  • Bachelor’s degree.

Responsibilities

  • Use collaborative communication methods to keep care teams and patients updated about throughput needs, involving the bedside nurse in communications about discharge or movement through the system.
  • Collaborate with the House Supervisor and Capacity Management to prioritize discharge and throughput work.
  • Review scheduled admissions and procedural volumes to plan future capacity and develop strategies to minimize bottlenecks and patient delays.
  • Participate proactively in reviewing patients medically ready for discharge and removing barriers to safe, appropriate care progression.
  • Prioritize and expedite patient exams, test interpretations, therapy assessments, and other services needed for safe and timely discharge.
  • Confirm patients’ physical readiness for discharge by removing IV or telemetry equipment, checking prescriptions and transportation arrangements, providing education, reviewing discharge instructions, and addressing questions or concerns.
  • Conduct post-discharge outreach and follow up on concerns and issues raised by patients.
  • Receive, triage, and respond to calls and other communications from patients and family members, and make outbound calls to patients discharged from designated UC Health services or facilities.
  • Analyze and interpret data provided through Epic.
  • Create and revise patient throughput plans based on information from the care team.
  • Track and trend avoidable throughput delays and provide commentary and analysis as requested.
  • Work with medical service line representatives and management to develop protocols and procedures that improve throughput while maintaining patient safety.
  • Participate in performance improvement activities related to capacity management, care progression, discharge planning, and post-discharge outreach.
  • Demonstrate professional leadership, promote teamwork and patient-centered approaches, and follow UC Health PRIIDE Values.
  • Use the Nursing Process and medical record review to support appropriate clinical care, discharge and throughput, and post-discharge follow-up.
  • Collaborate with physicians and providers to facilitate safe discharge and suggest or assist with activities that improve throughput.
  • Identify and respond appropriately to needs related to psychological or physiological circumstances and religious or cultural norms.
  • Use population-appropriate communication and respond appropriately to patients and families with behavioral health problems.
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