REGISTERED NURSE

Primary Care Associates of Appleton•Appleton, WI

41d•Onsite

About The Position

The Registered Nurse is responsible for managing patient telephone calls and assisting the physician with patient care in the office setting. This role involves handling clinical telephone calls, providing patient and family counseling, advising patients according to established clinical protocols, and monitoring medical data under physician guidance. The nurse will also complete referrals and prior authorizations, manage health maintenance topics for a patient panel, and assist with patient flow from greeting to rooming and vital sign recording. Additionally, the role includes administering injections, instructing patients on test preparations, recording medical data, managing mail, calling in prescriptions, scheduling appointments, and consulting with other departments. A key aspect of the role is maintaining polite, courteous, and understandable communication with all individuals to project a high quality of customer service.

Requirements

Associate's Degree (AA) or equivalent from a two-year college or technical school, or six months to one year related experience and/or training, or equivalent combination of education and experience.
Graduate of a NLN accredited Registered Nursing program required.
Must have valid, unrestricted RN license in the State of Wisconsin.
Must maintain a current BLS for healthcare certification.
Office Suite; Payroll Systems; EPIC
Previous experience in a medical office setting preferred.
Excellent knowledge of medical terminology, physiology and anatomy.
Pleasant and effective communication skills.
Ability to work well with all customers of Primary Care Associates.
Ability to prioritize and work efficiently.
Ability to function as a part of a team with a cooperative attitude.
Able to work under pressure and in a fast pace environment.
Strong organizational skills.
Must have flexibility in work schedule.

Nice To Haves

Previous experience in a medical office setting preferred.

Responsibilities

Handles all patients’ clinical telephone calls.
Provides counseling of the patient’s family regarding illness/injury and any other patient care related questions.
Advises patients according to established clinical protocols when physician input is not required.
Monitors laboratory, x-ray, ECG results and other pertinent medical data under physician guidance.
Completes referrals.
Completes STAT prior authorizations.
Monitors/manages health maintenance topics on designated patient panel.
Greets and escorts patients to exam rooms.
Notes patients’ chief complaint/purpose for visit and sets up exam room accordingly.
Interviews patients, measures vital signs such as pulse rate, temperature, blood pressure, weight and height; and records the information on the patients’ charts.
Gives injections and other medications under physician supervision, when applicable.
Instructs patients regarding preparation for tests and procedures.
Records laboratory, x-ray, ECG results and other pertinent medical data in patients’ charts.
Handles the incoming and outgoing mail, making sure the doctors sees all necessary information.
Calls in prescriptions and refills to pharmacies.
Schedules special appointments (i.e. follow-up, referrals, surgeries, x-ray, and lab).
Assesses and schedules appointments for patients who must be seen same day.
Consults other departments regarding patient care matters.
Speaks to callers, patients, physicians, other staff and anyone they interact with during their assigned work hours in a polite, courteous, understandable manner that projects Primary Care Associates interest in providing high quality customer service.
Completes assigned duties in a timely, accurate manner.
Demonstrates a team spirit through cooperative, supportive professional work relationships.
Complies with company policies and procedures.
Maintains regular scheduled hours.
Maintains confidentiality of patient information.
Performs other related duties as assigned by management.