ED Callback RN; Registered Nurse

Yale New Haven Health • New Haven, CT

4h

About The Position

The Discharge Callback Registered Nurse (RN) is an essential member of the emergency department team who contacts patients seen and discharged home from the ED. The role helps address patients’ clinical follow-up and outpatient referral needs, reduce gaps in care, and identify opportunities to improve ED care. The RN reviews patient records, assesses follow-up needs, communicates diagnostic results obtained after discharge, answers patient and family questions, and connects patients with appropriate care and resources. The RN also supports ED staff education related to discharge planning and education.

Requirements

• Bachelor of Science in Nursing (BSN).
• Minimum of 3 years of emergency nursing experience.
• Registered Nurse license in the State of Connecticut.
• Computer skills, strong service-excellence telephone skills, and proficiency with electronic medical records and chart review.
• Ability to plan, organize, and evaluate using sound judgment; dependable and accountable.
• Approachable, objective, and collaborative relationships with patients and staff at all levels.
• Demonstrate integrity, patient-centeredness, respect, accountability, and compassion in personal and job-related decisions and actions.

Nice To Haves

• Certification in Emergency Nursing.

Responsibilities

• Review medical records of patients for whom follow-up is needed, assess for gaps in care, and help direct patients to appropriate follow-up.
• Evaluate, respond to, and prioritize requests for clinical follow-up calls referred by ED staff.
• Inform patients of diagnostic laboratory and imaging results that become available after discharge and direct them to appropriate follow-up care.
• Respond to patient and family questions and direct post-ED patients to appropriate resources.
• Identify opportunities to improve ED care and escalate concerns to nursing and physician leadership teams.
• Attempt to contact patients who left the ED before being seen or left against medical advice.
• Facilitate and coordinate primary care and specialty resources and appointments available to ED patients.
• Assist with ongoing education for ED staff to improve discharge planning and education.
• Model the Standards of Professional Behavior when interacting with patients and families.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level