Registered Nurse -Triage Call Center

Tryon Medical Partners • Charlotte, NC

2d • Hybrid

About The Position

Manages and documents phone calls pertaining to medical inquiries (Triage) and medication refills. This is a full-time position that will support the Live Answer team at SouthPark, with the possibility to work hybrid/remote.

Requirements

• Graduate of an accredited school of professional nursing.
• Licensed as a Registered Nurse with the State of North Carolina.
• CPR Certification through the American Heart Association or American Red Cross required.
• Working knowledge of an electronic health record system; Athena preferred.
• Excellent customer service, computer, communication skills required.

Nice To Haves

• Bachelor's degree is preferred.
• 3 or more years of experience in a medical setting with some supervisory experience is preferred.

Responsibilities

• Working with physicians, MAs, nurses and patients to resolve questions concerning medications, health education, and medical advice within skill level and scope of practice.
• Working with physicians, nurses, medical assistants and patients to assess the urgency of patient problems.
• Recording and maintaining complete and accurate records of patient and physician communications regarding medical care.
• Handle high volume phone calls and retrieve messages.
• Submit electronically/fax new prescriptions and refilling prescriptions according to physician orders.
• Serve as a resource to clinic staff regarding medical information, patient assessment, and nursing management of illness.
• Provide support for care management programs and other value-based initiatives as needed.
• Occasional weekend coverage may be required from 8am-2pm Saturday and/or Sunday.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree