Registered Nurse Supervisor -Emergency Department

Mercy Crystal Lake Hospital & Medical Center•Crystal Lake, IL

1d•Onsite

About The Position

The Supervisor will have 24/7 accountability for the Emergency Department. The Supervisor plans, organizes, and directs nursing practice for areas of responsibility. This role requires strong problem-solving abilities in complex situations and the ability to work within budget and productivity targets. The Supervisor participates in and supports plans for staff selection, evaluation, orientation, continued education, development, competency evaluation, and scheduling based on patient acuity. They support and partner with the Manager/Clinical Leader to ensure staff knowledge, skills, and behaviors align with unit goals. The position demands outstanding relationship-building skills, including strong physician relationships, and a patient-focused approach with a commitment to quality, safety, and customer service. Accountability for achieving patient satisfaction targets (PressGaney and HCAHPS) is essential. The Supervisor supports process improvement in operations, quality, and organizational change, and possesses knowledge of accreditation and certification requirements. Effective and persuasive communication, participation in hospital and department committees, and demonstrated ability in developing and mentoring staff are key. The role requires leading by example with professional behavior, personal and professional accountability, and a passion for nursing. They serve as a role model and coach for Critical Moments of Service Standards and service recovery, and participate in performance improvement activities, potentially including shared governance. Critical thinking regarding patient safety and experience, and appropriate escalation, are necessary. The Supervisor supports the professional nurse continuum and nursing clinical ladder for RNs (CARE).

Requirements

Graduate of an accredited nursing program.
BSN required upon hire.
Licensed as an RN in state of practice.
Approved CPR certification required within 90 days.
Strong problem solving abilities in complex situations.
Ability to work within the budget and productivity targets to meet organizational objectives.
Outstanding relationship building skills.
Must possess strong physician relationship skills.
Patient focused with a strong commitment to delivering the highest levels of quality, safety, and customer service.
Knowledge of accreditation and certification requirements and standards for their areas of responsibility.
Demonstrated ability in developing and mentoring staff and colleagues.
Exhibits a passion for nursing.
Utilizes critical thinking in regards to patient safety and patient experience and appropriately escalates to the appropriate chain of command.
Follows policies and procedures; adapts to and manages changes in the environment; Demonstrates accuracy and thoroughness giving attention to details; Looks for ways to improve and promote quality; Applies feedback to improve performance; Manages time and prioritizes effectively to achieve organizational goals.
Responds promptly to requests for service and assistance; Follows the Mercyhealth Critical Moments of service; Meets commitments; Abides by MH confidentiality and security agreement; Shows respect and sensitivity for cultural differences; and effectively communicates information to partners; Thinks system wide regarding processes and functions.
Shows commitment to the Mission of Mercyhealth and Culture of Excellence through all words and actions; Exhibits objectivity and openness to other's views; Demonstrates a high level of participation and engagement in day-to-day work; Gives and welcomes feedback; Generates suggestions for improving work: Embraces teamwork, supports and encourages positive change while giving value to individuals.
Conserves organization resources; Understands fiscal responsibility; Works within approved budget; Develops and implements cost saving measures; contributes to profits and revenue.
May include color blind test (per department guidelines).

Nice To Haves

Other certification per unit requirements: ACLS, PALS, PEARS, NRP

Responsibilities

Have 24/7 accountability for the Emergency Department.
Plan, organize, and direct nursing practice for areas of responsibility.
Participate and support plans for selection of staff, evaluation of staff, orientation of new staff, continued education and development of staff, competency evaluation of staff, and appropriate scheduling of staff based on patient acuity.
Support and partner with the Manager/Clinical Leader and ensure the knowledge, skills, and behaviors of staff are consistent and in alignment with the goals of the unit.
Be accountable for achievement of patient satisfaction (PressGaney and HCAHPS) action plans to achieve targets for their areas of responsibility.
Support process improvement in operations, quality, and organizational change identified for their areas.
Communicate effectively and persuasively with individuals and groups through compassion, creativity, and consistent visibility.
Participate in hospital and department committees.
Lead by example, consistently demonstrating highly professional behavior.
Hold others to the same standards of personal and professional accountability.
Serve as a role model and coach for Critical Moments of Service Standards and service recovery.
Participate in department or unit performance improvement activities, may include shared governance.
Utilize critical thinking in regards to patient safety and patient experience and appropriately escalates to the appropriate chain of command.
Support the professional nurse continuum and nursing clinical ladder for RNs (CARE).
Regularly supervises and manages others in the performance of their positions.