Registered Nurse (RN) - Triage Specialist - Conduit Health Partners

Mercy Health BSMH•Amberley, OH

1d•Remote

About The Position

The RN Triage Specialist provides telephonic triage to assist callers in determining the most appropriate level of care needed for their current situation. This role follows established workflows and utilizes protocols/resources to provide supportive service to patients and customers. The RN Triage Specialist will maintain a performance standard that prioritizes safety, quality, and experience, aligning with the organization's mission and strategic initiatives. This position requires an active Compact RN license, a HIPAA-compliant home workspace with a locked door, and high-speed internet (100mbps download/20mbps upload). A secondary workspace with private access and high-speed internet within 30 minutes of the home office is also required. The initial 4-week orientation/training schedule is Monday through Thursday, 8:00 am ET - 4:30 pm ET. Opportunities are available across all shifts (days, afternoons/evenings, nights) with full-time, part-time, and PRN positions. Schedules are set, follow a six-week rotation, and include an every-other-weekend requirement. There is also an on-call component and a rotating holiday requirement. Schedule change requests are reviewed every six weeks but are not guaranteed.

Requirements

Active Compact RN license required.
HIPAA compliance at home workspace (secure physical areas with a lock on door to office space and ensuring screens are not visible to unauthorized individuals).
Home office space equipped with high-speed internet of 100mbps download speed and 20mbps upload speed.
Secondary workspace with access to high-speed internet and private access, within 30 minutes of their home office.
ADN or Diploma Nursing required.
1 year of acute care nursing experience required.
RN license required in applicable state(s).
Multistate/Compact RN Licensure required.
Minimum internet speed of primary and secondary work locations: Download speed of 100Mbps, Upload speed of 20Mbps.
Must have a designated workspace with a locked door, per HIPAA regulations.
Associates are encouraged to also identify a secondary work location, meeting HIPAA regulations in case of power outages.
Inform medical professionals regarding patient conditions and care.
Assessment of condition via telephone or video.
Attention to detail.
Critical thinking.
Communication.
Teamwork.
Conflict resolution.
Active listening.
Relationship building.
Agility and adaptability.

Nice To Haves

BSN preferred.
Triage experience preferred.
EPIC Electronic Health Record (preferred).

Responsibilities

Provides telephonic triage or requested support and/or virtual monitoring.
Offers subsequent recommendations, education, or care advice using decision-making tools, clinical judgment, and defined workflows.
Participates in care coordination by partnering with customers to reduce readmissions, enhance chronic disease management, manage health risk, and injury reporting.
Schedules provider appointments and facilitates provider communication.
Ensures accurate, timely documentation in the EMR (Electronic Medical Record) according to best practices, guidelines, or workflows.
Participates in virtual monitoring and subsequent reporting and escalation to support services identified by the customer.
Provides additional support to Conduit Health Partners business functions as identified to ensure all patient needs are met and continuity of operations is maintained.
Participates in process improvement, professional development, peer development, and peer review.