Registered Nurse (RN) Triage Lead-Night Shift
About The Position
Hospice of the Western Reserve is now Reserve Care. Our new name reflects the full scope of care we provide while honoring nearly 50 years of trusted service. We continue to deliver expert hospice, palliative and grief support with the same compassionate team. When you join Reserve Care, you become part of a legacy that walks alongside patients, families and communities with guidance and meaningful support during life’s most important moments. Reserve Care operates in celebration of the individual worth of each life, we strive to relieve suffering, enhance comfort, promote quality of life, foster choice in end-of-life care and support effective grieving. The RN Shift Point Person provides operational and clinical leadership for staff to ensure quality, efficiency, and timely response to patient and staff needs.
Requirements
- Registered Nurse (RN) in the state of Ohio
- Minimum of two years’ hospice experience required
- Strong communication skills
- Ability to provide real-time, constructive staff feedback and supervision
- Compliance to Annual Flu Shot Policy or ability to provide exemption documentation
- Provide an active auto insurance policy as a licensed driver in the State of Ohio with the proper level of coverage as directed
- Provide an active driver’s license
- Ability to provide proof of eligibility to work in the United States.
- High level of integrity, ethics and professionalism.
Responsibilities
- Assist clinical agent staff with escalations and problem-solving.
- Support field staff with operational or clinical issues.
- Supervise weekend staff under the direction of the triage/on-call team leader.
- Assist with triage and/or dispatch during high call volume or staffing shortages.
- Maintain communication with patients and families who are awaiting nurse response for more than two hours.
- Handle calls from external sources as needed.
- Identify, escalate, and assist in the resolution of clinical concerns.
- Participate in quality and process improvement initiatives.
- Complete administrative responsibilities as assigned.
Benefits
- Retirement
- Health
- Dental
- Vision
- Voluntary benefits
- Corporate Discounts
- Tuition Assistance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
