Registered Nurse (RN) Telephone Triage-Onsite-4p-12:30a

Hospice Of The Western Reserve•Cleveland, OH

9d•Onsite

About The Position

Hospice of the Western Reserve, now Reserve Care, is seeking a Registered Nurse (RN) for a Telephone Triage position. This role is crucial in providing expert hospice, palliative, and grief support. The RN will act as a Clinical Agent, providing prescribed medical treatment and personal care services to terminally ill persons in collaboration with the transdisciplinary team. The position involves coordinating the implementation of the Plan of Care for each patient utilizing the Nursing Process. This role is located at the company's headquarters in Cleveland, Ohio, and operates in celebration of individual worth, striving to relieve suffering, enhance comfort, promote quality of life, foster choice in end-of-life care, and support effective grieving.

Requirements

High School Diploma or Equivalent required.
Graduate from an accredited school of professional nursing or a school accepted for candidacy status from an accrediting body.
A Registered Nurse License (RN) in the State of Ohio.
2-4 years of clinical support of triage or call experience in medical setting.
Excellent verbal and written communication skills.
Excellent clinical judgment and decision-making skills.
Ability to adapt to effectively handle stress and difficult situations.
Ability to work with minimum direction and supervision.
Strong attention to detail.
Ability to work in a team environment.
Proven ability to demonstrate excellent and strong empathic phone and verbal communication with active listening skills; necessary for customer focus and adapting to varying personality types.
Ability to multitask, set priorities and manage time effectively; ability to listen, type and update records simultaneously.
Proficient with computers.
Familiar with EMR systems and practices.
Compliance to Annual Flu Shot Policy or ability to provide exemption documentation.
Provide an active auto insurance policy as a licensed driver in the State of Ohio with the proper level of coverage as directed.
Provide an active driver’s license.
Ability to provide proof of eligibility to work in the United States.
High level of integrity, ethics and professionalism.

Nice To Haves

A minimum of 3 years recent clinical experience in a physician’s office, hospice or palliative care work, home health, critical care and or emergency room.
Relevant experience includes direct patient triage, clinical phone triage, demonstrated excellence in clinical assessment using nursing process, or adult/pediatric nursing care in a physician or hospital setting.

Responsibilities

Answer escalated calls from families, hospital staff, nurses’ pharmacies, patients etc. and providers to begin assessing situation and gaining understanding of the patients' specific care needs and begin advising care.
Triage inbound calls for multiple health care professionals and families and provide intervention (be it advise or dispatch).
Demonstrate calm and attentive presence, expert administration of care and a unwavering spirit of compassion.
Responsible for relaying updated or new provider contact information to staff and management.
Accurately document inbound/outbound patient information in agency’s EMR and associated systems.
Provide a next level medical advice to supporting agents by being in a ready status in the Five9 system to assist.
Perform other duties as assigned.