Registered Nurse (RN) Supervisor - Primary Care

Dartmouth-Hitchcock Health•Lebanon, NH

About The Position

The Clinical Nurse Supervisor oversees patient flow and day-to-day operations affecting the Primary Care and General Internal Medicine Clinics. The role provides direct oversight of care to support patient and staff needs and serves as a role model and leader in upholding institutional priorities, policies, and practices. The position is 40 hours per week. Dartmouth Health describes itself as a nationally recognized academic medical center and a research-focused health system serving New Hampshire and Vermont. The organization highlights loan repayment of up to $20,000, relocation assistance, a housing coordinator, tuition reimbursement, an earned-time plan, continuing education and training programs, a patient safety and training simulation center, and a shared-governance nursing model.

Requirements

Graduate from an accredited nursing program.
Bachelor of Science in Nursing (BSN) required at the time of hire.
At least 2 years of progressive responsibility within the designated setting.
Obtain and maintain clinical competencies within the assigned unit.
Excellent written, verbal, and computer skills.
Demonstrated problem-solving, leadership, communication, fiscal responsibility, and teamwork abilities.
Licensed Registered Nurse with New Hampshire eligibility.
Current Basic Life Support (BLS) certification.

Responsibilities

Collaborate on operations as the first-line supervisor to staff; provide direct assistance or connect staff with appropriate resources.
Participate in staff performance management, including coaching, preparing performance evaluations, and administering the performance management process; initiate disciplinary action as appropriate.
Work with staff to facilitate patient flow and optimize clinical capacity, including determining when and how to adjust staff schedules to provide clinical coverage.
Facilitate timely throughput to optimize organizational clinical capacity.
Perform service recovery to promote patient and employee retention and respond to staff and patient or family needs.
Address conflicts and assist or mediate discussions to maintain smooth operations.
Participate in institutional quality and patient safety improvement initiatives, committees, and projects.
Develop, plan, and coordinate the implementation and evaluation of orientation for new staff.
Collaborate with the leadership team to assess and evaluate department staff clinical competence.
Perform other duties as required or assigned.