Registered Nurse (RN) –Patient Command Center Night Shift 0.9

Advocate Health and Hospitals Corporation•Oakbrook Terrace, IL

1d•Onsite

About The Position

The Registered Nurse (RN) in the Patient Command Center is responsible for the ongoing assessment, planning, implementation, and evaluation of customer needs to enable proactive planning of admissions, discharges, and transfers. This role involves managing patient flow, ensuring appropriate bed assignments, and collaborating with various healthcare teams to optimize patient care and resource utilization. The RN will work in a high-pressure environment, requiring critical thinking, effective communication, and strong problem-solving skills. The position operates within a 24/7 department, requiring flexibility in scheduling.

Requirements

Bachelor of Science in Nursing (BSN)
1-2 years of previous logistics (patient placement/bed management) experience OR 2-3 years of clinical experience
Ability to prioritize work
Effective interpersonal communication skills
Ability to problem solve and make timely decisions
Strong Critical thinking skills
Competent in computer applications with ability to multitask between software systems
Knowledge of MS office
Current nursing license in the State of Illinois
CPR certification
Ability to prioritize independently and respond to multiple simultaneous requests.
Ability to work in a fast-paced environment with established time constraints and difficult situations.
Ability to work flexible hours to provide staffing for the department.
Ability to communicate with site leadership during critical high census surges to ensure and facilitate discharges and admissions.
Ability to lift up to 35 pounds without assistance.

Responsibilities

Performs review of potential admissions (ED, Direct, Procedural, or Transfers between facilities) to match the health care needs of the individual patient with the most appropriate level of care or services.
Collaborates with the health care team, including the Attending Physician and transferring facility, regarding medical criteria for admission and the most appropriate level of care.
Assists the Physician in identifying alternatives to admission and appropriate referrals for patients that do not require acute care services.
Maintains accurate patient and bed management data for trending and planning.
Participates in efforts to reduce risk and improve patient safety.
Critically/analytically thinks and processes information in a high-pressure environment.
Demonstrates adaptive communication styles based upon the needs of the individual situation.
Establishes and maintains positive customer relationships with all internal and external clients.
Responds to and resolves customer complaints in a timely fashion utilizing service recovery strategies.
Addresses problems and conflicts that arise between patients, families, and health care providers.
Facilitates and coordinates the assignment of the patient to the most appropriate bed.
Maintains an overview of capacity within Advocate Health Care at all times, matching bed requests with available resources.
Anticipates bed needs and creates a plan for assignment of patients by comparing available beds with surgery and cath lab schedules, and anticipated admissions.
Works collaboratively with multiple departments (e.g., ED, surgery, PACU, cath lab, and Nursing) in facilitating patient throughput.
Utilizes available resources to make informed decisions regarding bed placement and incorporates infection control guidelines.
Oversees and drives the bed management process through active rounding on units, collaborating with unit staff regarding discharges, admissions, and placement.
Maintains authority to compel nursing units to accept new patients and explain clinical reasoning and operational constraints.
Assesses, in collaboration with physicians and charge nurses, the level of care for patients who can be moved to medical/surgical units.
Communicates bed flow status and census to leadership.
Follows protocol for initiating bed management protocol and mobilizing resources to resolve disruptions in patient throughput.
Collaborates with ED charge nurses and leadership to facilitate throughput and minimize boarding of patients.
Manages an electronic bed board and reservation process that includes scheduled and unscheduled admissions, discharges, and transfers.
Provides education to the health care team relating to admission criteria and patient placement guidelines.
Applies admission criteria to all potential admitted patients to assess the appropriateness of the requested admission.
Ensures appropriate hospital utilization in accordance with Health and Human Service regulations, payment class requirements, and accreditation standards.
Documents activities of the bed management program, including entering admissions, transfers, and consult call data.
Utilizes evidence-based practice to drive improvement strategies.
Collaborates with other leaders and team members to ensure operational efficiency of patient throughput and positive patient outcomes.
Understands departmental and organizational productivity measures; assesses productivity and recommends resource adjustments.
Utilizes admission, transfer, and discharge data to make proactive decisions considering workflow, staffing, patient needs, and budgeted census.
Leads initiatives to develop, implement, and track quality improvement activities, particularly related to nursing-sensitive indicators.
Acts as a professional role model.
Holds self and peers accountable for exhibiting Advocate Service and Patient Safety behaviors.
Reviews all available resources to maintain knowledge of department and hospital activities.
Collaborates with other associates to facilitate teamwork and demonstrate pride in achieving targeted outcomes.
Demonstrates effective and courteous interdepartmental communication.
Projects a positive professional image through appearance and behavior.
Behavior supports a positive environment conducive to the professional development of coworkers.
Works independently and makes responsible decisions, demonstrating and modeling time management and organizational skills.
Maintains contact hours required for licensure and knowledge of current standards of care.
Achieves professional certification in accordance with hospital guidelines.
Attends staff meetings on a regular basis.
Completes required hours based upon FTE status, within the time frame.

Benefits

Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
Premium pay such as shift, on call, and more based on a teammate's job
Incentive pay for select positions
Opportunity for annual increases based on performance
Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program