About The Position

This position coordinates, plans, and leads the daily functioning of the Mechanical Circulatory Support (MCS) department. It is accountable for coordinating activities such as patient, staff, and community education; surgical coordination; and recordkeeping. The role provides leadership to staff, supports program quality assurance and process improvement, and coordinates patient care across the healthcare continuum to promote optimal clinical, financial, operational, and satisfaction outcomes. The position is based at Banner University Medical Center Phoenix in Phoenix, Arizona, with office and inpatient work. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m., with on-call coverage every fourth weekend and two weekday nights in the same week.

Requirements

  • Bachelor’s degree in a biological science such as biology, chemistry, anatomy, or nursing; clinical knowledge typically obtained through an RN or equivalent healthcare program.
  • Current RN license in the state of practice.
  • Basic Life Support (BLS).
  • At least three years of Mechanical Circulatory Support Coordinator experience.
  • Working knowledge of care management, resource/utilization management, and hospital and community resources.
  • Clinical proficiency in care of the specialized patient population.
  • Critical-thinking skills to coordinate a large volume of patients simultaneously.
  • Problem-solving abilities, effective verbal and written communication skills, and strong time-management skills.
  • Ability to work effectively in an interdisciplinary team format.

Nice To Haves

  • Master’s degree in a related area.
  • Certification in the area of specialty.
  • Additional related education and/or experience.

Responsibilities

  • Provide leadership and serve as a positive role model to staff; oversee performance evaluations, disciplinary functions, and hiring under department leadership.
  • Manage required education and training for team members, facility staff, community providers, and post-acute service partners.
  • Resolve escalated systems issues and enforce unit and department policies, procedures, and standards of care.
  • Participate in program quality assurance; evaluate processes, identify needed changes, and implement process-improvement projects to improve clinical, financial, operational, and satisfaction outcomes.
  • Monitor processes for improvement opportunities and implement changes through multidisciplinary work groups; facilitate development of care policies and procedures.
  • Support quality and continuity of services throughout the healthcare system and participate in activities that promote timely, effective, efficient, equitable, and safe patient care.
  • Oversee patient care across the healthcare continuum and serve as a liaison among disciplines through communication, education, and problem solving.
  • Ensure compliance with regulatory requirements, preparedness, and quality improvement under department leadership.
  • Establish and promote collaborative relationships with physicians, healthcare team members, and third-party payors; serve as a resource and educate providers about care policies related to services rendered.
  • Coordinate patient education, staff education, community education, surgical coordination, and recordkeeping.

Benefits

  • Banner Health states that it provides leaders with the staff and resources their vision requires.
  • The organization highlights investment in workplace excellence and team-member happiness, satisfaction, wellbeing, and fulfilment.
  • Great Place To Work® Certification™ recognition.
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