Registered Nurse (RN) - House Supervisor

Conifer Health Solutions•Phoenix, AZ

2d•Onsite

About The Position

This position is responsible for the daily administration of tasks, scheduling, and problem-solving related to assigned areas. The House Supervisor provides leadership to hospital staff in the absence of Department Directors and Administration. This role is responsible for the coordination of care resources, problem resolution, adequate staffing, and communication of concerns to Department Directors and Administration. The House Supervisor serves as an administrative representative for the hospital and as a liaison with Staff, Management, and the Medical Staff.

Requirements

Graduate from a Nursing School
Three years of relevant clinical nursing experience.
License to practice as a Registered Nurse in the State of Arizona.
CPR required.
ACLS required or must obtain within six months of hire.
Demonstrated professional development over time.
Effective interpersonal and communication skills.
Ability to effectively implement change and manage departmental budgets.
Must be able to independently make decisions in high-stress situations.
Minimal degree of supervision required.

Nice To Haves

BSN
Management experience
One year supervisory experience
PALS certification/registration
Computer skills preferred.

Responsibilities

Interprets and implements organizational goals.
Identifies and prioritizes patient care and unit tasks.
Estimates patient workloads and ensures staffing reflects workloads.
Interprets and ensures compliance with policies & procedures, standards of practice, and standards of care.
Assists with ensuring quality, customer service-focused care from pre-admission to post-discharge.
Provides data, information, and reports in a timely manner.
Coordinates all patient admissions, including transfers, bed assignments, and physician orders; obtains necessary clinical, demographic, and third-party payor information and authorization.
Responsible for Acuity Management.
Resolves team conflict by helping staff focus on patient and unit needs.
Applies team-building skills and develops self-directed teams.
Assists in new employee orientation, teaching customer service goals, efficiency, accountability, clinical skills, and conflict resolution.
Identifies poor and positive performance and acts as a first-line coach, providing feedback and counseling.
Keeps staff informed of policy changes, organizational goals, customer service issues, and department performance.
Assists in maintaining productivity guidelines.
Assists case managers and staff in discharge planning from a resource consumption perspective.
Provides an adequate number of competent staff to meet patient care needs in a fiscally responsible manner.
Ensures staff compliance with regulatory agency requirements.
Mentors staff on the day-to-day resolution of issues and concerns.
Acts as a liaison between physicians, staff, patients, family members, administration, and other departments.
Interacts with admitting physicians, providing alternatives to inpatient admission when appropriate.
Assists physicians in matters related to the admission process, discharge planning, and utilization management.
Identifies, proposes solutions, and assists in implementing ideas for improvements in patient care and department/hospital operations.
Functions as a patient advocate.
Participates in the successful implementation of changes.
Participates in hospital activities to improve efficiency, customer service, and program development/revenue enhancement.
Identifies opportunities and implements strategies to decrease waste in supplies, equipment, and linen use.
Assists staff in identifying patient problems and making good patient care decisions.
Directs staff in maintaining a safe environment and customer satisfaction when staffing or resources need to be stretched.
Analyzes complex problems or projects and identifies the consequences of various solutions.
Participates in hospital-wide process improvement activities.
Reviews patient admissions, including observation charts, for medical necessity and appropriateness.
Provides education to staff and physicians pertaining to utilization management.
Provides leadership and role models a standard of excellence for staff.
Educates and mentors staff and acts as a resource person on the unit and elsewhere in the hospital.
Accepts and completes projects/assignments as requested by CNO and/or director.
Recognizes the need for and obtains additional resources or guidance as necessary.
Serves as a hospital representative to employees to ensure continuous communication and support with hospital administrators and department directors.