Registered Nurse RN Coordinator

HCA Healthcare•Tamarac, FL

About The Position

The RN Coordinator uses nursing knowledge and experience to facilitate patient transfers, transport, and placement across HCA facilities in the markets served. The coordinator gathers clinical information for patient movement requests and matches patients’ clinical needs with facilities’ bed capacity and service capabilities, including appropriate bed placement, in accordance with transfer center processes. The role collaborates with hospital departments, referring facilities, physicians, hospital staff, and facility leadership to support patient throughput and safety. The coordinator identifies, tracks, trends, and reports barriers to patient intake and throughput, and recommends process improvements to promote efficient, customer-centered care and optimal clinical outcomes. The position requires professional communication, customer service, critical thinking, clinical decision-making, and effective collaboration across the continuum of care.

Requirements

Graduate of an accredited nursing program.
At least 3 years of related clinical experience in an acute care setting.
RN license in the states where the HCA facilities in the division are located; a multistate license is required if the transfer center covers more than one state. The license may be obtained upon hire.
Knowledge of hospital and clinical operations and patient care practices.
Skills in problem-solving, analysis, critical thinking, prioritization, negotiation, conflict resolution, and proactive decision-making.
Ability to establish and maintain collaborative, effective working relationships.
Ability to communicate effectively in oral, written, and electronic formats.
Ability to manage multiple tasks simultaneously.
Ability to obtain knowledge of applicable state and national rules and regulations, including EMTALA.
Independence, drive, self-motivation, passion, strong work ethic, integrity, and presentation skills.
Proficiency in Microsoft Office, internet searches, and relevant databases.
Ability to work independently and under pressure and follow through on issues.
Ability to work effectively with employees and external parties.
Flexibility to work 12-hour shifts, rotating weekends, and holiday shifts.

Nice To Haves

Bachelor’s degree in Nursing.
Acute care experience in an emergency department or critical care setting.

Responsibilities

Perform transfer center functions, including centralized patient placement, promptly and professionally using facility service profiles, clinical protocols, patient care protocols, and healthcare information systems.
Coordinate emergent, urgent, and elective patient transfers from referral sources, including hospitals, clinics, post-acute centers, and physician offices, to an appropriate final destination facility.
Facilitate patient throughput and follow up with transfer participants, with ongoing attention to quality and efficiency.
Ensure timely and appropriate bed placement and assignment, and provide accurate patient information to support an initial plan of care.
Collect and maintain accurate, concurrent information in patient records and center workflow systems.
Navigate and document in required technology platforms, call systems, and office-oriented systems.
Assess patient acuity and use critical thinking and clinical decision-making to facilitate patient flow through the continuum of care.
Triage and prioritize patient information and communicate accurate clinical presentations to accepting physicians, nurses, and hospital administrators.
Apply knowledge of human growth and development, assessment, treatment, and care needs for patients of all ages and clinical service needs.
Serve as a consultant and mediator for physicians and their offices, nurse practitioners, physician assistants, nurses, and ancillary staff.
Communicate professionally with referring and receiving facilities and physicians about transfers and potential bed placements, and help coordinate patient movement between facilities.
Use problem-solving and critical thinking to support patient safety, clinical outcomes, physician preferences, and the needs of transferring and receiving hospitals.
Track and trend barriers to patient intake flow, recommend improvements, and develop action plans to improve processes and systems.
Participate in daily bed management meetings when working in the CPP function, potentially virtually, and communicate resources and issues to appropriate facility areas.
Follow regulatory requirements, including EMTALA, HCA Ethics and Compliance policies, and quality initiatives; monitor compliance and implement process changes as needed.
Recommend process changes to improve efficiency and customer experience.
Use the experience and expertise of other team members when appropriate to support the best patient care plan.
Work required 12-hour shifts with scheduling flexibility, rotating weekends, and holiday shifts.

Benefits

Medical, prescription drug, dental, vision, behavioral health, and telemedicine plans.
Free counseling and referral services.
Paid time off, paid family leave, long- and short-term disability coverage, and leaves of absence.
401(k) plan with a 100% match on 3% to 9% of pay, based on years of service.
Employee Stock Purchase Plan and flexible spending accounts.
Preferred banking partnerships, retirement readiness tools, rollover support, and financial wellbeing counseling.
Tuition assistance, student loan assistance, certification support, dependent scholarships, and a partnership with Galen College of Nursing.
Fertility and family-building benefits and adoption assistance.
Life insurance and supplemental health protection plans.
Auto and home insurance, legal counseling, identity theft protection, and consumer discounts.