Registered Nurse (RN) Care Manager

American Addiction Centers • Rolling Meadows, IL

4d • $38 - $57 • Remote

About The Position

The Registered Nurse (RN) Care Manager will facilitate communication among patients/families, multidisciplinary teams, medical management teams, and community resources to identify and resolve barriers to care delivery. This role involves interpreting contracts to achieve optimal clinical and financial outcomes. The nurse will collaborate with patients, families, and inter-professional teams to ensure quality, efficient, and cost-effective healthcare services, potentially working embedded in a provider office or telephonically. The position utilizes evidence-based approaches to increase patient and family activation and engagement, partnering with them to develop SMART goals and assisting in the adoption of self-management educational resources. The RN will identify learning barriers and report abnormal findings to the care team, collaborating on a plan. They will independently manage their caseload, ensuring timely completion of tasks and documentation related to MCO, regulatory, and contractual requirements. The role involves partnering with at-risk patients throughout their care journey to ensure continuity, anticipating needs, responding to changes in status, and prioritizing care based on essential patient needs. Coordination of patient information and communication between various entities, including referring/accepting facilities and physicians, community caregivers, and other members of ACM, is crucial for smooth transitions of care. Referrals to internal and external resources will also be coordinated. The nurse must demonstrate knowledge and skills appropriate for the age of the patients served, understanding principles of growth and development, and assessing patient status to meet age-specific needs.

Requirements

• Registered Nurse license issued by the state in which the team member practices. (IL)
• Bachelor's Degree in Nursing or related field.
• Requires 5 years of experience in clinical nursing or 1-2 years of care management experience.
• Strong preference for case manager, telephonic nursing experience
• Must be self-directed with the ability to work well independently and within a team environment while recognizing and meeting the individual needs of external and internal partners/customers.
• Ability to demonstrate excellent oral, written and interpersonal skills.
• Ability to demonstrate critical thinking, problem solving and excellent organizational skills.
• Ability to work productively and effectively in a complex environment that includes multiple changing priorities.
• Demonstrated ability to work well with physicians and other healthcare professionals in a direct and positive manner.
• Proficient computer/Microsoft-suite skills and previous Epic EMR experience.
• Ability to handle multiple responsibilities.

Nice To Haves

• Applicable certification is encouraged.

Responsibilities

• Facilitates communications among patient/family, multidisciplinary team, medical management team, community resources and other disciplines to anticipate, identify, evaluate, and resolve any potential barriers and constraints to delivery of care in a timely manner.
• Understands and interprets multiple contracts and contractual obligations in order to enable the care management team to achieve maximum clinical and financial outcomes.
• Collaborates with the patient/family and inter-professional team including the primary care team, hospital care team, post acute care managers, and other care partners to provide a model of care that ensures the delivery of quality, efficient, and cost-effective healthcare services.
• Uses evidenced-based approaches to increase patient and family activation and engagement in their own care.
• As appropriate to the population, partners with patient and family to develop SMART (specific, measurable, attainable, relevant, time-bound) goals.
• Assists in the development, procurement, and adoption of patient self-management educational resources.
• Identifies potential barriers to learning and/or to the optimal delivery of care.
• Reports abnormal findings to the responsible provider/care team, and collaborates to develop a plan.
• Independently manages CM caseload according to department expectations.
• Ensures timely completion of tasks and documentation related to MCO, regulatory and contractual requirements.
• Partners with identified at-risk patients throughout the diagnosis, treatment and follow-up in order to deliver continuity of care.
• Anticipates the needs of the patient, recognizes and responds to changes in a patient’s status and determines priorities of patient care based on essential patient needs.
• Coordinates patient information and communication between and among the patient/family, the referring/accepting facilities and physicians, community caregivers (as applicable) and other members of ACM to ensure smooth transitions of care.
• Coordinates referrals to other internal AAH departments and/or external community resources as necessary.
• Must be able to demonstrate knowledge and skills necessary to provide care appropriate to the age of the patients served.
• Must demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient's status and interpret the appropriate information needed to identify each patient's requirements relative to his/her age-specific needs, and to provide the care needed as described in the department's policies and procedures.

Benefits

• Comprehensive suite of Total Rewards
• Competitive compensation
• Generous retirement offerings
• Programs that invest in your career development
• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance
• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level