Registered Nurse (RN) Care Advocate — Patient Navigation
About The Position
MiraMace is a venture-backed company on a mission to help Medicare patients navigate a complicated healthcare system with clarity and confidence. We pair people-centered navigation with technology to make sure patients understand their care, stay connected to their providers, and get to the resources they need. We deliver Medicare-covered Community Health Integration (CHI) and Principal Illness Navigation (PIN) services through our affiliated provider organizations. Our Care Advocates are the human heart of that work — the consistent, trusted point of contact who helps patients actually follow through on their care. As a Care Advocate, you'll be at the center of a patient's navigation journey. After a patient completes an initial visit with a clinical lead, you become their go-to support: helping them understand their care plan, schedule appointments, communicate with providers, navigate insurance, and connect to community resources for needs like food, housing, and transportation. This is non-clinical navigation support provided under the general supervision of the patient's billing provider. You won't be giving medical advice — you'll be removing the friction that keeps patients from getting the care they're entitled to. You'll juggle multiple patients at once, so the people who thrive in this role can hold breadth across many open situations without losing the thread on any single one.
Requirements
- Active, unrestricted RN license in good standing.
- 3+ years of nursing or patient-facing experience (care coordination, case management, member advocacy, health coaching, benefits navigation, or similar).
- Working knowledge of the U.S. healthcare system and Medicare.
- Comfort working independently, managing a caseload, and maintaining strong documentation.
- Reliable computer, internet, and a quiet space for patient calls.
Nice To Haves
- Experience supporting older adults or patients with complex or serious illness.
- Familiarity with Medicaid and other public programs.
- Bilingual — Spanish, Mandarin, or another language common among Medicare patients.
Responsibilities
- Serve as the primary point of contact for patients after their intake visit.
- Help patients understand and act on their care plan — scheduling appointments, finding in-network providers, and using their Medicare benefits.
- Resolve navigation friction: portals, referrals, appointment logistics, forms, and provider communications.
- Identify practical and social-needs support (food, housing, transportation, etc.) and connect patients to available resources.
- Coordinate with clinical team members involved in a patient's care, while providing non-clinical support only.
- Document every patient interaction and support activity in our platform, accurately and on time.
- Maintain confidentiality and comply with HIPAA, privacy, and all applicable platform standards.
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What This Job Offers
Job Type
Part-time
Career Level
Mid Level
